Head of Content and Campaigns, Internal Communications
City: Slough
We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Corporate Communications & External Affairs
Our communications and external affairs team are at the very heart of Reckitt's brand, purpose and products, bringing them to life around the globe for our employees, consumers, investors, governments and our suppliers. It's a rewarding task, growing and protecting Reckitt's image and brand. Every day, we design public relations and communication strategies that build awareness, trust and relationships, while steering us away from reputational risk. We do this by gathering and maintaining knowledge of our policies, principles, and business strategies, while keeping up-to-date with relevant developments right across our business units and trusted brands. From digital, media and events to employee experience, strategic relationships, and community partners, we identify opportunities to deliver on our business and sustainability agenda, while proactively identifying storylines and opportunities to advance our narrative.
About the role
Join our dynamic Communications and Corporate Affairs organisation as a key member of the Leadership Team within the Internal Communications & Strategy function. This pivotal role is accountable for delivering global communications to employees and plays a critical part in shaping our internal narrative.
You’ll work in close partnership with the External Affairs organisation to ensure alignment on messaging and strategies for external communications across the function. Additionally, you’ll activate impactful programmes by collaborating with our regional and market communications network—driving consistency and scale across all initiatives.
In this leading role, you’ll manage and develop a team of three direct reports, fostering a high-performing and collaborative environment.
Your responsibilities
1. Create, own and deliver our internal communications and employee engagement strategy aligned to our broader communications strategic framework
2. Establish an effective operating model to align on engagement priorities across the organisation in partnership with the Communications Business Partners and Areas to ensure key campaigns and initiatives are communicated consistently across the organisation
3. Deliver high quality content and messaging to drive the right impact and engagement, with activation guidelines for ‘bulletin updates versus ‘campaigns’
4. Establish a clear operating guide for change management to understand what and how we communicate within Reckitt to drive cohesion and clarity on what tools can be used
5. Design a communications approach for the Executive team and senior leadership team which leverages key activation moments (conference, strategic updates, quarterly results) to drive adoption of the strategic priorities and embed key messages into the organisation
6. Create a clear channel strategy to optimise employee engagement and visibility of programmes online and offline through the organisation, with the appropriate governance model
7. Create and embed the recognition programme for Reckitt, including awards to drive impact and consistency across the organisation
8. Use people insight and business knowledge to support informed decision making and provide communications solutions to our leadership team
9. Establish an operating model with the markets to create a ONE Reckitt approach, unified voice and consistent messaging on global priorities
10. Manage, co-ordinate & facilitate internal events including townhalls, fireside chats and conferences
11. Demonstrate the effectiveness of the internal communications strategy through robust measurement against KPI’s to inform continuous improvement
12. Advise on reactive communications, being ready to create and deploy tactics to meet changing needs and prepare risk mitigation communications
13. Partner with External Affairs on the key messaging and advise on internal opportunities for key activations e.g. COP
14. Lead and develop a high performing team aligned with the right capabilities and development to meet the business and individual needs
The experience we're looking for
15. 15+ years communications expert
16. Strategic communications planning and execution
17. Internal engagement and employee communication expertise
18. Internal channel optimisation and content development
19. Event management and development
20. Communications coaching and training
21. Stakeholder engagement, particularly with senior leaders in a business
22. Change communications within an organisation
23. Speech writing and development
24. Strong business acumen and experience of operating within a leadership team outside core area of expertise
25. Collaborative and visible approach to leadership which involves valuing and supporting learning and teamwork
26. Culture development and change management within a matrix organisatio
The skills for success
Emotional intelligence, Listening skills, Writing skills, Presentation skills, Interpersonal skills, Digital skills, Research skills, Time management skills, Adaptability, Stakeholder engagement and influence, Strategic thinking, Risk management, Business Accumen, Leadership, Brand Strategy, Relationship management.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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