Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn. As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact. Shift pattern - 4 on 4 off Some of your duties and responsibilities will be as follows: * Work with clients to resolve conflict using de-escalation skills where appropriate * Make decisions with regard to excluding clients in conjunction with the duty/on-call manager * Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met * Assist with logging and reporting maintenance work including emergency out of hours repairs * Supporting clients with welfare rights, budgeting, employment, education and training * Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites * Manage front of house duties including telephone calls and external visitors Requirements for the role: * Enhanced DBS Check * Must have a proven track record of providing information, advice and guidance to clients * Knowledge and understanding of basic IT suitable for an office environment * Knowledge of basic housing management tasks and working with vulnerable individuals