Position Head of Operations and People
Location Tilbury, Essex (Until the youth zone is completed and fully operational you will be based at the temporary offices space at Tilbury Community Association)
Salary £40,000 to £45,500 (dependent upon experience)
Hours Full-time, 37.5 hours per week
Contract Permanent
Benefits 33 days Holiday (inclusive of bank holidays) Workplace pension, Free gym access (once the youth zone opens) Access to the organisation’s Talent Academy; bespoke training and mentoring
Closing Date 12 noon on 5th June 2026. We may close this role early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
First Stage Interviews Online – 16th July 2026
Second Stage Interviews 23rd July 2026 at a location local to Tilbury
About the Role During the pre-opening phase, the role will focus on developing the youth zones back‑office functions, undertaking all necessary tasks, planning and preparations to ensure we are fully operating at opening. This will include setting up the HR function ahead of recruiting the wider team and supporting staff wellbeing, development, and compliance.
The Head of Operations and People role is a key position at the youth zone. When open, as part of the Senior Management team, you’ll lead and manage the back‑office functions, ensuring the team deliver the best possible service to the thousands of young people who rely on the organisation.
We’re looking for an experienced and professional operational manager who can manage multiple teams and be the go‑to person for ensuring the environment is safe, welcoming and efficient, so the frontline teams can focus on delivering life‑changing experiences for young people.
In this role, you’ll also serve as the secretariat for the Board of Trustees and oversee monthly payroll administration.
This is an exciting opportunity to shape the future of the youth zone and make a real impact!
Key Responsibilities
Day to day operations
Recruitment and HR management
Compliance and legislation
Financial and support function management
Management and staff development
Leadership and networking
Safeguarding
About You We’re looking for someone who can juggle multiple roles, tackle new challenges daily, and make a real impact on the lives of young people and the community.
Qualifications
Working in a senior administrative and operational management role within a busy office environment, including line management responsibility for large and varied staff teams.
HR functions, including HR practices, procedures and policies.
Basic finance administration processed, including payroll, accounts work and budget management.
Providing high‑level support to Boards, Chief Executives and external stakeholders, including partnership working, contracts, and service agreements and commissioning.
Proficient IT skills with an understanding of Office 365 and relevant support systems.
Equal Opportunities As an equal opportunities employer, we welcome applications from under‑represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.
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