Overview
Head of First Line Risk (Operations) at Nucleus Financial. This role is responsible for managing First Line Risk across the COO function. The Head of First Line Risk and Incident Management will design, implement, and embed an effective risk management model and culture within the COO, oversee identification, management, and resolution of business incidents, ensuring coordinated response and remediation plans when risks materialise. This senior role sets the strategic direction for First Line Risk, Incident Management, and Remediation across the Nucleus group. Leading a team of Risk Managers, Incident Managers, and Remediation Analysts, you will ensure a proactive approach to risk management within the COO function.
Responsibilities
* Designing and implementing the First Line Risk operating and governance model across the COO function, working closely with senior leadership to integrate risk management strategies into day-to-day operations.
* Identifying and reporting on systemic issues through root cause analysis and risk assessment and working with risk and control owners to implement remediation plans and track and report on their effectiveness.
* Overseeing the regular review of our first line risks, controls and key risk indicators to assess their ongoing adequacy and effectiveness.
* Collaborating with process owners and relevant stakeholders to develop and implement enhancements to operational processes and controls.
* Providing regular reporting to senior management highlighting trends, performance metrics, and management of high impact risks, events and issues.
* Driving a culture of continuous improvement, fostering awareness and accountability for proactive identification, monitoring and management of risk across the COO Function.
* Working closely with second line risk to support oversight and reporting and ensure alignment with our business risk framework.
* Ensuring compliance with relevant regulatory requirements, industry standards, and internal policies.
Incident Management And Remediation
* Agree and drive the strategic direction of Incident Management and Loss Assessment activities for Nucleus.
* Manage early identification of potential incidents, ensuring the team responds quickly when events occur.
* Act as point of escalation for significant incidents for senior management.
* Ensure a rigorous process for incident management is in place, with ownership and regular monitoring (from incident response through to post incident review and root cause analysis).
* Development and maintenance of management information reporting as necessary.
* Providing communication through verbal and written updates to key stakeholders up to and including the Executive Risk and Compliance Committee.
* Monitor incidents to ensure that all Service Level Agreements are respected.
* Drive good technical outcomes for loss assessment calculation, ensuring customer detriment is rectified within our risk appetites.
* Ownership of root cause analysis on all incidents, with clarification on details and gaps in risk and control framework linking to incident.
* Clear action plans and identification of business ownership to support implementation of controls for future prevention.
* Analyse metrics and reports on the performance of the incident management process.
* Responsible for maintaining a view of industry incident management best practice and for sharing that as appropriate with leaders across the business.
* Provide coaching and support to build team knowledge and skills.
* Ensure good relationship management with internal and external stakeholders.
* Continuously role model Nucleus’ values, and inspiring others to do the same.
* Responsible for managing your own delegated workload, you will have the opportunity to prioritise your activity and make decisions to effectively manage events and issues to resolution.
A Bit About You
Senior individual with a proven track record in risk management, incident and/or loss assessment. Professional, resilient and credible, you’ll use your industry knowledge to build a strong self-sufficient team. You love combining your analytical and problem-solving skills to identify potential issues, design the best course of action, and calmly manage the most significant and sensitive incidents through to conclusion. A structured thinker able to effectively articulate complex information in an understandable way with a variety of senior stakeholders, sharing clear recommendations when needed. Organised, self-motivated, you’ll enjoy working within a fast-paced environment that allows you to demonstrate your adaptability to deal with deadlines and unforeseen challenges, operating as a champion for our values throughout the wider business.
We’ve always placed more importance on cultural contribution above technical ability
* Significant experience in financial services, with full understanding of interactions and interdependencies across all functional groups and stakeholders
* Strong knowledge of risk management principles, frameworks, and best practices
* Familiarity with regulatory requirements, industry standards, and emerging trends in risk management
* Experience in managing major incidents, with the ability to work under pressure and handle conflicting situations with a range of stakeholders at all levels of seniority
* A completer/finisher with demonstrable experience in driving through solutions and completing activity on allocated tasks/projects
* A strong people leader who has an ability to work under pressure, with sound analysis and problem-solving skills and able to build excellent working relationships
* Excellent documentation / communication and stakeholder management skills
* Knowledge of Operational processes and systems
* Excellent Collaboration and Facilitation Skills and building strong relationships
* Ability to work independently using your initiative
* Excellent verbal and written communication skills
* Strong organisation skills and capacity to multi- task with an ability to prioritise conflicting priorities
A Little About Us
We are the Nucleus Financial Platforms group. We value inclusion and diversity and strive for a fair, balanced and transparent financial services sector. We offer a generous blend of benefits including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
Seniority level
Executive
Employment type
Full-time
Job function
Finance and Sales
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