Key account director

Job Description

As Key Account Director, you will take full ownership of a strategically important, single-site contract within a leading FM business. Historically soft services-led, the contract has expanded into a Total Facilities Management (TFM) model and now requires a hands-on, commercially aware leader to re-energise operations, improve service standards, and rebuild senior client relationships.


This is a high-impact leadership role with full accountability for delivery, client satisfaction, and contract growth. You’ll lead on-site operational teams and drive cultural change, uplift service quality, and work closely with the client to restore confidence and partnership alignment.



Key Responsibilities

Strategic and Commercial

* Lead the turnaround and transformation of a strategically critical site, aligning delivery with commercial and contractual objectives.
* Identify opportunities to improve profitability, service quality, and client perception through innovation and service refinement.
* Contribute to budget planning, cost management and growth strategies that enhance contract performance and stability.
* Support the business with reporting and insight that feeds into strategic planning and future contract negotiations.