What You’ll Do
* Deliver exceptional housing management services as the frontline officer.
* Maintain high maintenance standards and oversee resident compliance with tenancy obligations.
* Manage voids, ensuring timely re‑occupation of properties.
* Collaborate closely with internal stakeholders to meet contractual obligations and enhance resident well‑being.
How You’ll Do It
* Serve as the primary contact for residents, overseeing all aspects of tenancy management with a proactive, customer‑focused approach.
* Conduct regular inspections, promptly identifying and addressing maintenance issues to uphold service delivery standards.
* Build and maintain strong relationships with internal and external stakeholders to exceed contractual obligations.
* Lead initiatives to enhance resident engagement and satisfaction, playing a pivotal role in community building within schemes.
* Ensure adherence to Notting Hill Genesis policies, statutory regulations, health & safety, and financial procedures.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting passionate, enthusiastic, and talented individuals who add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study toward a professional qualification.
Essential
* Solid housing experience and strong property or asset‑management background.
* Proven record of improving customer satisfaction and revenue through analytical and strategic initiatives.
* Exceptional organisational skills to efficiently manage records, reports and communication.
* Excellent written and verbal communication abilities, enabling effective stakeholder engagement and resident support.
* Intermediate IT and systems skills, including Microsoft Office.
What’s in it for you?
* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
* Generous pension scheme.
* Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply).
* Employee assistance – free confidential advice and counselling services.
* Health cash plan.
* Staff discounts across major retailers, gyms, restaurants, and more.
* Interest‑free loans – season‑ticket, tenancy‑deposit and training loans.
* Cycle‑to‑work scheme.
* Life Assurance worth four times annual salary.
All About Us
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
Selection Process
Step 1: If you are interested, please send your application now! Close date is 16 January.
Step 2: Successful candidates will be asked to complete an assessment.
Step 3: Successful candidates will be invited to interview.
Please apply for this role online. If you cannot apply online or require reasonable adjustments, please discuss with our hiring team via jobs@nhg.org.uk.
Equality, Diversity and Inclusion
We welcome applications from everyone, actively monitor workforce diversity and strive to show equal representation at all levels. We are a Stonewall Diversity Champion and a Disability Confident employer.
Sponsorship
This role is currently eligible for potential sponsorship under the Skilled Worker visa route (SOC Code 3223). Eligibility depends on your right‑to‑work status. Please discuss with HR before applying.
Redemption of Early Closure
NHG reserves the right to close this vacancy early if sufficient applications are received. We encourage you to submit your application at your earliest opportunity.
Referral Advice
Referrals increase your chances of interviewing at Notting Hill Genesis by 2×.
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