If you are an aspiring and ambitious individual with a passion for the hospitality industry and a drive to make a real difference, then Formby Hall Golf Resort & Spa has an exciting opportunity for you!
The Receptionist will provide high-quality service to our guests and ensure that all duties are carried out efficiently and professionally, in line with the standards of the Resort. You should have excellent management, organizational, and administrative skills to ensure both you and your colleagues deliver efficient service to all guests.
Main Responsibilities include:
1. Check guests into the hotel in a friendly and efficient manner, allocate rooms, and distribute key cards.
2. Check guests out of the hotel, prepare bills, and process payments.
3. Maintain the cleanliness and tidiness of the reception desk and lobby area.
4. Communicate effectively with the housekeeping team regarding guest details, room status reports, and VIPs requiring additional amenities.
5. Share responsibility for the switchboard and direct customer calls appropriately.
6. Answer questions about the hotel facilities and surrounding area.
7. Work confidently and independently, demonstrating initiative.
Set in 200 acres of lush green landscape, Formby Hall Golf Resort & Spa is a leading luxury destination in the North West of England. We feature 2 function rooms, 2 meeting rooms, 76 bedrooms, a luxurious spa, and two golf courses, making us the perfect location for weddings, events, conferences, meetings, team building, and more.
We offer a positive and vibrant working environment, along with a range of benefits including:
* Company discounts on rooms
* Generous "recommend a friend" scheme
* Discounts on hotel food & beverages
* Recognition incentives
* Team member events
* Complimentary meal on duty in the team member canteen
* Parking for cars, mopeds, scooters, and bicycles
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