Specialist Customer Service Officer - Oxfordshire County Council – OX1 1ND 3 Months Contract Full time HYBRID – 1/2 days on site I am currently representing Oxfordshire County Council who are offering an initial temporary contract for a period of 3 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience. We are looking for Specialist Customer Service Officer based at County Hall County Council Offices Oxford OX1 1ND The specialist Customer Service Officer role is the first point of contact for Adult Social Care enquiries, engaging with the public and partner agencies such as medical professionals, the police, and the fire and rescue service. The post holder will handle sensitive and complex information, including emergency service reports, safeguarding referrals, and assessment for disability aids. They will also compete bed leaver reviews and provide signposting to other Oxfordshire services as part of the Oxfordshire Way. The role requires navigating multiple health and social care systems to ensure accurate service delivery. Strong communication skills are essential, with the ability to explain complex information clearly and confidently across a range of channels including phone, email, web and face-to-face. The officer must act with patience and professionalism in challenging or emotionally charged situations, supporting distr...