Job Vacancy | Groundwork South
Call Centre Agent
Dartford Office Based 4 days per week with working from home 1 day per week.
Location: 5 Waterside Court, Galleon Boulevard, Crossways, Dartford, DA2 6NX
Contract: Fixed Term Contract – 31st March 2026
Salary: £24,570 per annum
Hours: 37.5 hours per week
We are seeking a motivated and enthusiastic Call Centre Agent to play a key role in delivering our Water Efficiency Programme. This is an exciting opportunity to contribute to tackling one of the most pressing environmental challenges in the UK.
We are looking for someone who is confident and clear in communication, especially over the phone and by email. You must be organised and proactive in engaging with customers and promoting the programme benefits.
Summary of the role:
London and the South-East have been designated as areas of 'Severe Water Stress' by the UK Government. It is therefore vital that we use water more wisely, reduce wastage, and safeguard supplies for future generations.
As a Call Centre Agent you will:
* Contact commercial customers via telephone and email to promote the programme.
* Generate and book appointments for our water efficiency teams.
* Provide clear and positive communication to encourage participation.
* Support the wider programme, which includes offering on-site advice, installing free water-saving devices, and carrying out minor plumbing repairs.
This role is ideal for someone who enjoys building relationships, is target-driven, and wants to make a tangible impact on the environment.
For key requirements of the role please see the personal specification attached to the Job Description on our website.
In return we offer you:
* A competitive salary
* Generous holiday entitlement of 25 days per annum plus public holidays
* Health Cash Plan and 24-hour Healthline
* Employee Assistance Programme - including mental health helpline and face to face counselling.
* Salary sacrifices schemes including cycle to work and pension contributions.
* Family friendly policies to support work/life balance with time off in lieu for out of hours activities
* Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people's prospects, and promote greener living and working.
We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Apply now
To apply, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) to: please quote the reference number 'CE1025' on your covering letter and email communication.
Closing date for applications: When the positions have been filled
Interviews will be held over Microsoft Teams
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
Job Types: Full-time, Fixed term contract
Contract length: 7 months
Pay: From £24,570.00 per year
Work Location: In person