Service Architect - Azure & Microsoft 365Day Rate Contract £500pd-£550pd Outside IR35 UK-based HybridWe're looking for an experienced Service Architect (Azure & Microsoft 365) to support the operationalisation and go-live of a newly built managed service for one of our key clients.This role is focused on turning a newly delivered service into something that can run day-to-day - ensuring it is supportable, scalable, clearly understood, and fit for live operation.You'll act as the bridge between solution delivery, operations, and managed service teams, making sure Azure and M365 services transition cleanly into BAU with the right processes, governance and service models in place.What you'll be doingOwning the service architecture and operational readiness for a new managed service built by the clientDesigning and documenting support models, service catalogues, RACI, SLAs/OLAs and escalation pathsWorking closely with Azure and M365 technical teams to translate designs into supportable live servicesLeading service transition and go-live activities, including early life support and hypercareEnsuring alignment to ITIL v4 practices and managed service standardsDefining monitoring, alerting, incident, change and problem flows for Azure & M365 platformsActing as the key point of assurance that the service is "ready to run" before go-liveWhat we're looking forStrong experience as a Service Architect / Service Design & Transition LeadPractical, hands-on knowledge of Azure and Microsoft 365 services (you don't need to be an engineer, but you do need real platform understanding)Proven experience operationalising cloud-based managed servicesSolid grasp of ITIL v4, service acceptance and transition into BAUExperience working with multiple stakeholder groups (delivery, operations, client, suppliers)Comfortable working in ambiguous, build-to-run environmentsIf you're interested in the role and your experience aligns, please click on the link for consideration.