Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key responsibilities
* Complete detailed testing on new features and new region tooling
* Document and communicate necessary changes before feature or tooling release to end users
* Maintain expert understanding of operational repair tooling
* Drive operational efficiency improvements through instruction modifications and creation
* Initiate instruction improvements based on customer feedback and repair data
* Collaborate with service and hardware teams to determine effective repair approaches
* Author repair workflow instructions and make updates
* Review peer authored new instructions to bar raise before release to end users
A day in the life
AWS is a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a typical day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with other engineers, or discuss radical new approaches to automate operational issues.
About the team
Our team is dedicated to our customers, and do our very best to solve their issues in a timely fashion. You will work closely with your region's Data Center Technicians while they escalate directed work issues for you to solve. You will collaborate with your fellow DCOSE Repair engineers around the world to solve issues efficiently.
Diversity & Inclusion
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Equal Opportunity & Accommodations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.
Basic Qualifications
* Experience troubleshooting and debugging technical systems
* Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
* Experience troubleshooting & maintaining hardware & software RAID
Preferred Qualifications
* Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
* Knowledge of networking protocols such as HTTP, DNS and TCP/IP
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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