About the Role
This role supports the operational team across a wide range of administrative and operational activities. You will be responsible for maintaining accurate data records, coordinating effectively between customers and drivers, and ensuring a consistently high standard of customer service.
Key Accountabilities
* Act as a key point of contact between operational teams, ensuring systems are consistently updated and accurate
* Build and maintain strong, positive relationships with customers
* Manage and coordinate day to day administrative activities within the department
* Investigate and resolve invoice queries and investigate any credit requests
* To ensure all data input is accurate and completed in a timely manner
* To ensure all end of the week checks are completed prior to the monthly invoice run
Main Tasks and Activities
* Resolve customer missed collections promptly and efficiently
* Handle all customer invoice queries in a timely manner
* Ensure that all IT systems are effectively utilised and all data input is accurately recorded
* To record all gains and losses on the depot progress spreadsheet
* To ensure your e mails are managed, dealt with and filed away in a timely manner
* Ensure Helpdesks are clear or in progress at the end of each day
* To update reception with any relevant service issues i.e. vehicle breakdowns
* To keep key accounts updated with service issues for their specific customers
* To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day
* To ensure all routes are in order and report non compliance by drivers to the Service Administrator
* To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date
Experience and Skills
* Experience of working within a customer service setting
* Excellent communication skills
* Competent in the use of Microsoft applications
* Able to work on own initiative
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