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Job: Store Crew
Location: Monmouth
Job Type: Permanent, Part-Time
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering an environment free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization in our workplaces.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You focus on customer needs, providing attentive service and learning about our products to assist customers effectively.
Role Responsibilities
* Greet and thank customers, wishing them farewell warmly to ensure a memorable experience.
* Provide exceptional service, using your product knowledge to help customers find suitable products for in-store and multi-channel sales.
* Handle sales, orders, and refunds efficiently at the tills.
* Assist with deliveries, stock replenishment, and new stock setup on the shop floor.
* Maintain shop floor and back-of-house tidiness.
* Stay updated on company activities and promotions.
* Support floor moves, sale setups, and launches.
* Adhere to all company policies and GDPR procedures.
Competencies
* Deliver excellent customer service focusing on customer satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying its values.
* Align with the company's social and environmental mission, actively supporting related actions.
* Provide a genuine and authentic approach, acting with integrity.
* Respect and value team members, fostering positive relationships.
* Contribute actively to team activities and initiatives.
* Use humor appropriately and tailor interactions to individuals.
* Offer customers alternative purchasing options across all channels.
* Maintain operational standards including delivery handling, visual merchandising, health and safety, and stock management.
Experience
* Customer service experience is desirable but not essential.
* Excellent communication and interpersonal skills.
* Positive attitude and ability to work under pressure.
* Initiative-taking and self-direction.
* Team player with good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform access from day one, offering discounts, wellness content, and more.
* Thrive learning system with extensive training resources.
* Dental insurance (employee-funded).
* Pension scheme.
* EAP support services.
* Sick pay allowances.
* Sabbatical leave based on length of service.
* Family-friendly policies, including maternity leave.
* Refer-a-friend scheme.
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