NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
Based at QEUH/GGH, shift pattern Monday - Friday The following sets out the core responsibilities of the Support Secretary.
The frequency and extent to which the post holder carries out all duties may vary from speciality to specialty.
* Provide a high quality secretarial service using audio (Winscribe for medical staff to ensure efficiency in patient care. (i.e. typing clinic and discharge letters, reports, appointment letters, general correspondence, filing / scanning of reports/x-ray films etc.)
* Deal with telephone and face to face enquiries from all staff groups in the NHS, patients, relatives, carers and external agencies, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
* Add to and maintain patient data on departmental databases and hospital systems
* Updating outpatient waiting list by dealing with referrals, adding to waiting list and booking appointments
* Undertake where required stationery stock control, including ordering to ensure adequate resources available for team.
* May be required to record and prepare draft minutes of meetings for review and approval
* Assist in managing patient files (manual and electronic), ensuring information is accurate and up-to-date and appropriate follow up systems are in place.
* Assist in managing mail and directing/prioritising as required to ensure the efficiency of the service delivery.
* Support basic training where required for new members of staff.
* Participate in annual PDP reviews and undertake ongoing training where necessary.
* Provide administrative cover for colleagues in the service leave as required.
* Comply with the requirements of the General Data Protection Regulations, Access to Health Records Act and other relevant legislation issued in relation to confidential data and patient management ie TTG, HFEA
* Promote and display NHS Scotland core values of care and compassion, dignity and respect, openness, honesty and responsibility and quality and teamwork in the discharge of duties.
* Be a role model for NHSGGC organisational values, demonstrating professionalism and a behavioural approach which promotes the lude information about: The department The role/opportunity: key responsibilities, essential and desirable criteria (skills, knowledge, and experience) that the successful candidate must have.
Informal contact: Jemma Clark - Jemma.Clark@ggc.scot.nhs.uk
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early to the volume of response. Please submit your application form as soon as possible.
Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
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