About Lampton Homes Lampton Homes is a division of the Lampton Group of companies, a wholly owned subsidiary of the London Borough of Hounslow. Lampton Homes builds, owns and manages exemplar affordable homes, helping the council meet its housing needs by letting to people from Hounslow’s waiting list. We currently own and manage over 500 homes and plan to grow this to at least 2,000 homes over the next three years, with most homes being let at Local Housing Allowance rates or less. Why Join Lampton Homes? We are LLW employer, offering annual pay and contract reviews Hybrid working 24 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Refer a Friend Scheme - earn up to £250 for each new employee referred Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As an Asset Manager you will oversee the daily administration of the external contractors responsible for property repairs and block management and be responsible for supervising the contractor's work to ensure it meets quality standards and adheres to specifications. You will provide assurance that activities are delivered on time and to the right quality and ensuring appropriate oversight and ownership of the deliverables, outputs and compliance position by performing property inspections to develop and oversee an effective asset management plan and inspections on refurbishments and repairs. You will work closely with Lampton Services to address any deficiencies, provide feedback for enhancement, and uphold a consistent level of service delivery. Key Responsibilities include: Actively manage the managing agents / block managers / repairs contractors to ensure a quality, timebound delivery of a cost effective service. Lead on the implementation of the Asset Management Strategy, being accountable and responsible for establishing, implementing, reviewing, and revising plans which translate strategy and priorities into delivery. Making presentations as required to internal and external stakeholders. Develop and maintain a robust assessment of the performance of all property assets maximising return on investment to include financial, social, compliance and environmental aspects. Develop and manage the Asset Management Database and ensure that the maintenance of stock condition data is in line with Regulatory requirements. Ensure the data is validated, refined, and updated on an ongoing basis through establishing and managing the survey programme and accurately maintaining data on the asset management system to ensure safe and effective properties. Oversee the development of a grading system of assets to inform an active asset management approach to decisions on the redevelopment, investment, change of tenure, new provision, and disposals. Work with the team in delivering change management, cultural change, and on-going reviews of service development, working closely with colleagues across the business to establish and support the ‘golden thread’ approach required. Ensure that decisions and recommendations related to asset management are considered within a robust risk assessment framework and recorded as appropriate within the organisation’s risk management framework. Ensure that through the delivery of investment programmes and ongoing maintenance all assets meet the Decent Homes Standard and legislative requirements. Maximise the use of the system for efficient delivery of the strategic programme, contract management and front-line data collection. Assist finance and governance in terms of ensuring recovery of service charges or payment of appropriate service charges is in line with legislation and that insurance commitments are in place and accurately sourced. Experience and Qualifications required A bachelor's degree in a relevant field such as Real Estate, Business, Finance, or relevant experience. Membership in professional organisations such as the Royal Institution of Chartered Surveyors (RICS) or the Institute of Residential Property Management (IRPM). Relevant certifications such as Chartered Surveyor (MRICS), Certificate in Residential Property Management (IRPM), or other industry-recognized qualifications. Demonstrable experience in an asset management role, preferably within the property management. Familiarity with the property management sector, including an understanding of common and complex repair issues, block compliance and maintenance processes would be ideal Previous experience using property management software, such as Pyramid Strong interpersonal skills with the ability to communicate effectively with residents, contractors, and internal teams. Proven organisational and administrative skills, including the ability to schedule repairs, maintain documentation, and keep accurate records. Proficiency in using property management software and tools, with a keen attention to detail. Excellent verbal and written communication skills, capable of providing clear and concise updates to residents and internal stakeholders. Ability to handle repair-related communication through various channels, including phone, email, in-person, and written correspondence. A proactive and solutions-oriented approach to handling repair requests and resolving issues. Capability to mediate between tenants and the property management team, addressing inquiries, concerns, and complaints effectively. Ability to work collaboratively with internal maintenance teams and external contractors to schedule and coordinate repairs efficiently. Flexibility and adaptability to work in a dynamic and fast-paced environment. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process