The MPMS Product team is looking for a Product Manager in the Global Product team focused on supporting and driving the B2B program management capabilities and services. This role is responsible for leading the existing product suite of program management services and global platform capabilities and defining the roadmap of future program management offerings. The jobholder will be expected to gather information about the construct of the range of clients within the MPMS business, working with account managers to understand key customer strategies, and identify opportunities for growth. The role will include identifying and cultivating product development opportunities, managing them through the intake and Studio process, and working with partners (internal and external) to bring these to market as required.
Responsibilities
- Manage key services and capabilities within the core program management portfolio
- Collaborate with cross‑functional stakeholders and manage the continuous improvement of the core program management capabilities suite, taking inputs from around the business
- Develop and maintain customer‑ready program management related materials to support pipeline opportunities, ad‑hoc account queries, and internal product alignment
- Create detailed product initiatives and acceptance criteria for sizing and prioritisation within our agile framework
- Support product development teams throughout development, with sign‑off of features against acceptance criteria through agile team demos and testing output
- Own the discovery, design, and implementation of global program management changes that impact the platform
- Lead key risk‑mitigating activities identified by the risk management framework as they apply to program management capabilities
- Interface with other Product Managers to translate product requirements into technical specifications ensuring mutual understanding and minimizing time to market
- Lead key global product initiatives as the voice of business; work closely with technical Product Managers, Customer Delivery, GCC, Legal, Compliance, Fraud, Product Change and other key stakeholders to ensure overall product readiness
- Provide support and subject‑matter expertise on program management related matters, assisting in customer pitches in new markets, supporting initial scoping and evaluations
- Partner with relevant teams across the business to assist in changing business processes to align with new product features and capabilities and ensure the product enablement ecosystem and infrastructure are aligned across the business
Qualifications
- Proven ability to operate with autonomy to identify opportunities, align stakeholders, and deliver results
- Deep understanding of prepaid program management
- Excellent communication, presentation, and interpersonal skills, including the ability to work with and influence people across the organisation
- Track record of driving impact in a complex, fast‑changing environment where priorities evolve
- Proven ability to manage multiple strategic initiatives concurrently
