Job Description
We’re looking for an Ignite Relationship Manager to help grow, strengthen, and champion our relationships across the UK mortgage market. This is an exciting opportunity to work at the heart of our digital transformation agenda; supporting brokers, networks, and intermediaries as they adopt and maximise our market‑leading Ignite platform.
You’ll play a key role in expanding our reach, driving value for customers, and influencing how our product evolves. If you enjoy building meaningful partnerships, shaping customer success, and working in a fast‑moving fintech environment, this role could be for you.
What you'll be doing:
* Managing and growing a portfolio of broker and intermediary relationships
* Promoting Ignite to drive revenue growth, customer retention, and commercial expansion
* Leading customer success planning and conducting regular business reviews
* Driving customer adoption by embedding Ignite into operational workflows
* Gathering structured customer insight to influence product roadmap decisions
* Supporting onboarding, migration, and change‑management activities across customer teams
* Delivering or coordinating training to ensure users are confident and effective
* Monitoring mortgage‑market and regulatory trends to provide insight for customers and internal teams
Who we're looking for:
* Strong understanding of UK mortgage‑market processes, broker workflows, and regulatory considerations
* Experience managing commercial customer relationships in a competitive B2B environment
* Proven ability to meet revenue, retention, and account‑growth targets
* Strong analytical skills with the ability to interpret MI and financial data
* Excellent communication, influencing, and presentation skills across in‑person and virtual settings
* Ability to translate customer insight into meaningful action and recommendations
* Experience with SaaS, mortgage‑technology, or digital‑workflow solutions (ideal but not essential)
* Commercial acumen and confidence in contract discussions and closing opportunities
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
* The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.