We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure all work is carried out safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance, understanding your role in delivering profit, and working together as a team.
* Living our values, making everyone feel welcome, and following store policies.
* Ensuring accurate clock-in and clock-out at the start and end of shifts.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Being responsible for running the shift in the absence of your Shift Leader and Store Manager at times.
* Following all training to ensure safety and legality in the store.
* If the store has a Post Office Local, your duties will include daily operations of the post office, which requires passing a Post Office Financial and criminal conviction background check. If these checks fail, the job offer will be withdrawn.
Flexible Working
We welcome discussions about flexible working to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to parenthood. Please discuss your requirements during the application process.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7 am to 10 pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.
As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and service our stores from three distribution centers.
We are proud to be accredited Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please click here.
Benefits include
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
* 20% Discount on F&F Clothing in Tesco Stores *
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off car, pet, and home insurance at Tesco Bank *
* Discounted eye care through Vision Express *
* Various discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive savings through Colleague Deals and Discounts
* Save as you earn scheme
* WeCare support services including online GP, mental health support, and more
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working arrangements to suit individual needs
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