Inspections Manager (5* Housebuilder)
Cambridgeshire
We are working with a 5* rated housebuilder who is seeking an experienced Inspections Manager to join their growing team in Cambridge. This is a key customer-facing role, ensuring homes are delivered to the highest standards and that customer issues are managed efficiently and professionally.
The Role:
As Inspections Manager, you will be responsible for overseeing property inspections, identifying defects or customer-reported issues, and ensuring these are accurately logged and referred to the relevant internal departments for resolution and snagging works.
You will act as a central point of coordination between customers, site teams, customer care, and subcontractors, ensuring a smooth and timely process from issue identification through to completion.
Key Responsibilities
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Carry out inspections on completed and occupied properties
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Identify, record, and report defects, snags, and customer issues
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Liaise with site, build, customer care, and commercial teams to allocate works
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Monitor progress of remedial and snagging works to ensure timely resolution
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Maintain clear and accurate records and reports
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Provide a high standard of customer service, managing expectations professionally
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Support the business in maintaining its 5* customer satisfaction rating
About You
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Previous experience in a similar role within residential housebuilding or construction
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Strong understanding of build quality, defects, and snagging processes
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Excellent communication and customer service skills
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Highly organised with strong attention to detail
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Confident liaising with multiple internal departments and external contractors
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Ability to manage priorities and work autonomously
What’s on Offer
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Competitive salary of £50,000
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Opportunity to work with a highly regarded 5* housebuilder
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Stable, long-term role with clear responsibility and impact
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Supportive team environment with a strong focus on quality and customer care
If this role is of interest, please apply with your CV to be considered