Head of Operational Risk & Resilience - Highly competitive package including car allowance bonus private healthcare Hybrid – East Midlands HQ (2 days onsite per week) Permanent | Full-time (35 hours) Senior Leadership Position A leading UK financial services organisation is seeking a Head of Operational Risk & Resilience to drive the strategic development of its operational risk and resilience capability. This is a newly created senior leadership role, offering the chance to make a real impact during an exciting period of business transformation. You’ll lead the design, implementation, and continuous improvement of the Operational Resilience Framework, working across business-critical services, systems, and suppliers. You’ll also play a central role in embedding robust first-line risk capabilities and a strong risk-aware culture within the customer-facing business units. Key Responsibilities: Develop and lead the Operational Risk & Resilience Strategy aligned to enterprise risk goals. Own and oversee crisis management planning, business continuity testing, and resilience monitoring. Identify and mitigate emerging operational risks and vulnerabilities across functions. Engage with senior stakeholders to deliver resilience activities across IT, operations, and supply chain. Build and embed first line risk capabilities within a key customer-focused business area. Lead root cause analysis and post-incident reviews, driving improvement and assurance. Act as the bridge between first and second line risk functions, ensuring regulatory alignment. ✅ About You: Significant leadership experience in Operational Risk and Resilience within financial services. Strong understanding of operational risk frameworks, resilience regulations, and crisis management. Excellent communicator and influencer, with experience presenting to senior stakeholders and boards. Proven track record of building new capabilities and embedding cultural change. What’s on Offer: Competitive salary car allowance bonus private healthcare 29 days holiday bank holidays enhanced family leave Flexible hybrid working (2 days in-office minimum) Opportunities for personal and professional development Inclusive and purpose-driven culture committed to doing the right thing for customers and communities Ready to take the lead on operational resilience in a purpose-led organisation? Apply confidentially or contact us for more details.