Outpatient Appointments Coordinator (Band 3)
Location: Frimley Park Hospital
Contract: Permanent | Full-time (37.5 hours per week)
Overview
We are looking for a highly organised and motivated individual to join the Medicine Directorate as an Outpatient Appointments Coordinator. This key administrative role is responsible for managing and booking outpatient appointments across Trust sites for a variety of specialties. As the first point of contact for patients, you will deliver a professional and efficient service, supporting clinical teams by coordinating appointments in line with Trust targets and ensuring clinics run smoothly while maintaining a high standard of patient care.
Responsibilities
* Arrange appointments over the telephone with patients
* Book patient appointments from waiting lists
* Reschedule and cancel appointments at short notice, when required
* Reschedule appointments due to annual leave or other commitments
* Liaise with clinical admin
Qualifications
* Excellent communication and organisational skills
* Ability to work effectively in a fast‑paced healthcare environment
* Strong interpersonal skills for liaising with internal teams and external stakeholders
* Proactive, detail‑oriented mindset and commitment to providing a positive patient experience
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Benefits
Frimley Health NHS Foundation Trust is an inclusive and disability confident employer, awarded Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff, a wide range of professional, management and leadership training, clinical skills training, and support a healthy work‑life balance.
This advert closes on Wednesday 29 Apr 2026.
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