Job Description
Guest Experience Manager - United Kingdom, West MidlandsOur Mission'To create the finest retail experiences.'Our Purpose'Making the extraordinary possible'McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.Ready to make a lasting impact on every guest who walks through our doors?We're looking for a passionate guest experience leader to join us on a fixed-term contract at West Midlands Designer Outlet where every day is an opportunity to create memorable moments and elevate the guest journey.This is a fixed term contract until May 2026. What you'll be doing... Lead and motivate Guest Services Advisors and Lounge teams to consistently deliver outstanding service.
Drive guest satisfaction by addressing concerns, enhancing the guest journey, and reducing pain-points. Implement innovative strategies to boost service standards, guest engagement, and profitability. Oversee day-to-day operations, ensuring the centre reflects McArthurGlen's high standards and operational KPIs are met.
Recruit, train and develop all team members. Set personal and team targets, and remain focused on driving towards these whilst staying focused, but not side-tracked by, day to day activities. You will be required on a Rota basis to undertake duty management of the centre This will include working 1 in 4 weekend ...