IT Service Delivery Manager | 2 Days in London (3 days WFH)
You know what good service looks like. Were looking for an IT Service Delivery Manager to join a growing team thats serious about service excellence, but not stuck in its ways. Youll be the bridge between our business and our service providers, making sure whats promised gets delivered, and whats delivered keeps improving.
Hybrid working: 2 days a week in our London office
Opportunities within to progress to Senior SDM.
5 years IT experience, with 2+ in Service Delivery.
Comfortable managing vendors, contracts, and performance.
Knows ITIL (v4 is a bonus), understands Agile, and isnt afraid to challenge the status quo
If you've managed IT Supplier Relationships and have strong service delivery experience?