Site Reliability Engineer / Systems Engineer
A fantastic opportunity for a Site Reliability Engineer / Systems Engineer to support highly available, scalable production systems within a fast‑growing technology environment, working across cloud platforms, DevOps, networking and operational resilience.
Job Overview
We have a fantastic new job opportunity for a Site Reliability Engineer / Systems Engineer to join a growing technology team focused on delivering reliable, scalable and resilient platforms and services. As a Site Reliability Engineer / Systems Engineer, you will act as the vital link between operations, end users and backend development teams, ensuring system availability, performance optimisation and effective incident management across live environments.
Salary
Up to £70,000 per annum (depending on experience) + Benefits.
Location
Remote and Hybrid Working Options Available. You can work remotely or, if you prefer, Hybrid from home and the office in Altrincham, Greater Manchester, North West England.
Job Type
Full‑Time, Permanent.
Duties
* Incident Triage and Ownership: Acting as first‑line technical escalation for live production issues through to resolution or handover.
* System Monitoring and Availability: Maintaining high availability, performance and scalability of production platforms and services.
* Observability Implementation: Managing logging, monitoring, alerting and metrics to proactively identify and resolve issues.
* Reliability Improvements: Collaborating with development teams to translate operational insights into long‑term platform resilience.
* Automation and Resilience: Supporting automation, incident response and continuous improvement practices.
* New Service Support: Ensuring new products and features are operable, reliable and scalable from day one.
* Cross‑Team Collaboration: Working with network engineering, operations and support teams to diagnose service issues.
* Documentation and Reporting: Creating and maintaining runbooks, escalation guides and incident reports.
* Incident Prioritisation: Balancing customer impact with long‑term system health and stability.
* Security and Compliance: Supporting compliance with security, availability and regulatory frameworks.
Essential Candidate Requirements
* Previous experience in a Site Reliability Engineer, DevOps Engineer, Systems Engineer or Operations Engineer role.
* Experience supporting production services at scale within a DevOps or SRE environment.
* Strong working knowledge of ISP‑related networking concepts including DNS, DHCP, PPPoE, RADIUS and IPv4/IPv6.
* Experience with observability tools such as Prometheus, Grafana, ELK or Splunk.
* Hands‑on experience with containerisation and orchestration using Docker and Kubernetes.
* Cloud platform experience, ideally Google Cloud Platform, including automation and scaling practices.
* Strong Linux administration skills with scripting capability in Bash, Python or similar.
* Familiarity with CI/CD pipelines and source control tools such as GitHub Actions.
* Understanding of security frameworks and operational resilience best practices.
Desirable Skills
* Experience within ISP, MSP or telecommunications environments.
* Familiarity with enterprise IT architectures including OSS and BSS systems.
* Knowledge of information security frameworks such as ISO27001, NIST or GDPR.
* Experience with infrastructure automation tools such as Terraform or Ansible.
Benefits
* Smart casual dress code.
* Free access to gym facilities.
* Access to a financial wellbeing platform (post‑probation).
* Access to an employee assistance programme, Virtual GP and Elderly Care support (post‑probation).
* Cycle‑to‑work, childcare, and electric vehicle schemes after six months.
* Brand new office with excellent transport links.
* Supportive team culture, growth and career progression.
How To Apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs that meet the requirement will be forwarded to the client. By submitting your application you give express consent to submit your details to the client.
JOB REF: AWDO-P14376
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