Customer journey manager

Customer Journey Manager

Location: Alfreton, DE55 7RG
Salary: Competitive, DOE
Contract: Full-Time, Permanent - 37.5 hours per week (Monday-Friday)
Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory

About the Role

We are looking for a proactive and customer-focused Customer Journey Manager to join our Sales & Marketing team.

In this role, you will be responsible for overseeing and continuously improving the end-to-end customer experience, ensuring that every interaction reflects our commitment to exceptional service. You will act as the first point of contact for escalated customer complaints, monitor feedback across multiple channels, and work collaboratively across departments to identify opportunities to enhance the customer journey.

This is a key position within the business, ensuring that customer insights drive improvements across operations, service delivery and training.

Our Mission

Our purpose is to change people's lives by improving their mobility, through understanding customer needs and providing the most appropriate solutions.

By delivering real value to our customers, we aim to build a profitable and sustainable business while maintaining the highest standards of service and care.

Key Responsibilities