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Clearwater People Solutions Ltd provided pay range
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Base pay range
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Our client is looking for a Junior Application Support Engineer to join their IT team. You will be providing software support on a variety of bespoke systems.
Key Responsibilities:
* Provide first-line support for IT, application, and software issues via phone, email, or chat.
* Log incidents and requests accurately in the ticketing system.
* Troubleshoot network, connectivity, and performance issues.
* Escalate complex issues to senior engineers and follow up on resolutions.
* Collaborate with teams across IT to resolve technical issues efficiently.
* Assist with system maintenance, script troubleshooting, and data integrity.
Key Skills & Experience:
* Understanding of ITIL, Active Directory, and JIRA.
* SQL experience
* Basic knowledge of network troubleshooting, Windows, and Linux OS.
* Proficient in Microsoft Office 365.
* Strong problem-solving and communication skills.
* A customer-focused approach and ability to work independently.
* Eagerness to learn and grow in the IT support field.
Ready to progress in your IT career? Apply today and join a team committed to growth, innovation, and success.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Services for Renewable Energy and Utilities
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