Contract: Fixed Term (6 months), full-time
Location: London (hybrid-working)
Closing date: Tuesday 2 September 2025
About the role
As Operations Coordinator you will be responsible for the delivery of music exams within the UK and Ireland. Utilising a customer focused approach to exam delivery, your key responsibilities will be to:
Ensure quality delivery of all music exams, offering an outstanding level of service to Trinity customers and addressing any issues that arise
Contribute to continuous improvement of the customer experience and underpinning operational
processes
You will be a key point of contact for customers, advising on assessment options and answering queries. Alongside this you will work with exam centres and examiners to ensure smooth running of the exams. You will also manage scheduling and any administrative tasks related to exam delivery.
About you
Experienced administrator with good organisational skills
Experience in a customer facing environment
Ability to prioritise, to work under pressure and meet deadlines
A team player with a positive “can do” attitude and flexible approach to work
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here.
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