Our Product Team have the opportunity for a Lead UX Designer totake up their latest career challenge within a leading name in holiday industry.
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits!
Paying a salary up to £65,000 - £72,450 per annum
Plus access to our annual STIP (annual company-wide bonus) scheme with up to an additional 20% of your salary
️ 33 days annual leave including bank holidays
Plus anadditional day off for your Birthday
Plus an additional two volunteering days per year
A flexible hybrid-working policy, with a min two days a week from our Chester head office
An enhanced maternity and paternity policy
Inclusive and supportive work environment
Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
️️ On-site gym at our Chester HQ
This new role will focus on improving one of our many exciting products, working closely with people across the business to drive solutions that meet the needs of both the user and the business. You will also be focused on leading and developing the capability and skill set of the UX function, creating a supportive and open environment where people can thrive.
This is an incredibly exciting time to join the UX team at Sykes as the business continues investing heavily in the team and Product department. Including an increased focus on both the accessibility and usability of our user experiences.
Your Responsibilities
You will be a constant role model for the Sykes values, and ensure they become a way of working for the whole team giving every customer (internal and external) a ‘World Class Customer Experience’.
The role includes identifying, sharing and spreading best practise throughout the business, and demonstrating excellent teamwork.
Solving problems through an insight led, lean UX process.
Using multiple methods and techniques to generate design solutions.
Connecting with and understanding the needs of the user.
Defining and uncovering the right problems through relevant questioning.
Working with stakeholders to gather and understand design requirements.
Sharing and articulating design decisions with stakeholders.
Planning work across all phases of design using a structured approach.
Collaborating with researchers to deliver informed design solutions.
Working with researchers to understand if solutions are fit for purpose.
Collaborating with developers on solutions and design handovers.
Supporting other designers with larger business projects.
Taking ownership of key objectives including personal growth & development.
Reviewing designs generated by others to ensure consistency and quality.
Promoting and driving a user centric approach within the product lifecycle.
Managing, coaching and guiding new and existing team members.
Owning, championing and driving improvements to UX tools or processes.
Influencing and shaping product roadmaps and key deliverables.
Managing the prioritisation and flow of work across multiple designers.
Driving and supporting strategic business initiatives that align to company objectives.
Manage stakeholder expectations of timelines and deliverables.
Represent UX and the wider department in relevant meetings.
Play a role in shaping and developing the UX team culture.
Recommend changes to systems and procedures to improve the efficiency of the site operations. Continually review operational practices to ensure best practice is delivered at all times.
Work in accordance with the Data Protection Act (1998) and to ensure all new systems and data are secure
Skills and Qualifications
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:
* Proven experience working in a similar role.
* Knowledge of multiple design methods and principles and how to apply them.
* Experience using design and prototyping tools such as Figma, Moqups, Sketch, Framer, or similar.
* Able to work with both qualitative and quantitative data.
* Understanding of some research methods and how to apply them.
* Clear communicator that can tell a good story, with the ability to articulate design decisions.
* Comfortable collaborating with multiple people across wide set of skills.
* Experience turning research insights into design solutions.
* Understanding of human biases or behaviours and how they can positively influence people.
* Understanding of Lean and Agile ways of working in multi-disciplinary squads.
* Understanding of A/B testing and experimentation.
* Experience using research and insight tools such as UserZoom, ContentSquare, or similar.
* Experience managing people and workflows using relevant tools and techniques.
* Experience facilitating workshops using variety of techniques and methods.
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:
* Proven experience working in a similar role.
* Knowledge of multiple design methods and principles and how to apply them.
* Experience using design and prototyping tools such as Figma, Moqups, Sketch, Framer, or similar.
* Able to work with both qualitative and quantitative data.
* Understanding of some research methods and how to apply them.
* Clear communicator that can tell a good story, with the ability to articulate design decisions.
* Comfortable collaborating with multiple people across wide set of skills.
* Experience turning research insights into design solutions.
* Understanding of human biases or behaviours and how they can positively influence people.
* Understanding of Lean and Agile ways of working in multi-disciplinary squads.
* Understanding of A/B testing and experimentation.
* Experience using research and insight tools such as UserZoom, ContentSquare, or similar.
* Experience managing people and workflows using relevant tools and techniques.
* Experience facilitating workshops using variety of techniques and methods.
Although standouts will also have:
* Bachelor in UX Design, Product Design, Human-Computer Interaction, or similar.
Our interview process involves 3 main stages:
* Initial call with hiring manager focusing on previous experience & potential role fit. (15-30 minutes)
* Interview to talk through previous work examples & situation questions. (90 Minutes)
* Final chat with a senior leader at Forge Holiday Group (30 Minutes)
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
Who we are
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.
The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand and unites us under four company values, which are the foundations of every aspect of our business and remain at the heart of everything we do. By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.
Diversity and Inclusion:
Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Hybrid Working:
We are proud to support hybrid-working across the business, with a mixture or remote and office working available. This will be discussed during your interview.
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