Come and join our friendly team, a wonderful opportunity awaits.
Morethan a job, it's an adventure.
AMedical Centre with a proven track record and magnificent team spirit.
LancashireCoastal GMS, Semi-rural, Part-dispensing practice for 11,500 patients; withlarge extended, modern & spacious premises
M6and Train Station 30 minutes away
Excellentlocal Primary Schools - in catchment area for both Lancaster Grammar Schools
HighQOF because of excellent team spirit
RatedOutstanding by CQC - CQC rating includes Outstanding for Effective & WellLed and Outstanding in all six of the population groups.
Thepractice is looking to recruit a recently experienced individual from anysector of business and commerce who can provide great customer service; haveinitiative to take ownership of enquiries and comments; have a clear and calmtelephone manner and have general knowledge of computer and IT applications.
Main duties of the job
Duties and Responsibilities:
Part-time position (27 - 30 hours per week).
Offer general assistance to the Practice team and project a positive andfriendly image to patients and other visitors, either in person or via thetelephone
Receive, assist and direct patients in accessing the appropriate serviceor healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smoothrunning of the Practice including the provision of secretarial and clericalsupport to clinical staff and other members of the Practice team
* Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriatehealthcare professional
* Initiatingcontact with and responding to requests from patients, other team membersand associated healthcare agencies and providers
About us
If you are a true team player then this is the place for you.Our close-knit team has thrived during the Covid-19 Vaccination Programmes culminating in more than 50,000 coronavirus vaccinations being administered byour incredible staff.
Ourvibrant team spirit begins with our wonderful five doctors and the staff of theOver Wyre Medical Centre which includes a practice manager (John MacPhee),secretaries, receptionist and administrative staff, nurse practitioners,practice nurses, health care assistants and dispensers.
Inaddition to the staff mentioned above, NHS England also employ several staffwho work from within the medical centre. These include district nurses, healthvisitors, a midwife, podiatrist, and physio.
Thisis an exciting opportunity for an experienced and caring receptionist to joinour team to support our team of GPs, Nurses and HCAs, working unsupervised butunder the direction of the Office Manager.
Job responsibilities
OVER WYRE MEDICAL CENTRE
JOB DESCRIPTION
RECEPTION & ADMINISTRATION SUPPORT
JOB TITLE: RECEPTION& ADMINISTRATION SUPPORT
REPORTSTO: Office Manager
HOURS: Part-time (27 - 30 hours per week)
MAINPURPOSE OF ROLE
Offer general assistance to the Practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way
Undertake a variety of administrative duties toassist in the smooth running of the Practice including the provision ofsecretarial and clerical support to clinical staff and other members of the Practiceteam
Duties andResponsibilities:
The duties and responsibilities to be undertaken by members of the Practiceadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the Senior Receptionist/Practice Manager, dependenton current and evolving Practice workload and staffing levels:
* Processing personal and telephone requestsfor appointments, visits and telephone consultations and ensuring callersare directed to the appropriate healthcare professional
* Processing and distributing incoming (and outgoing)mail
* Taking messages and passing on information
* Filing and retrieving paperwork
* Computer data entry/data allocation andcollation; processing and recording information in accordance with Practiceprocedures
* Initiating contact with and responding torequests from patients, other team members and associated healthcareagencies and providers
* Clearing and re-stock consulting rooms,reception and waiting room as required
* Providing clerical assistance to Practicestaff as required, including word/data processing, filing, photocopyingand scanning
* Monitoring of stationery and other supplies
* Keeping the reception area, notice-boards andleaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
* In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relationto their health and other matters.They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
* In the performance of the duties outlined inthis Job Description, the post-holder may have access to confidentialinformation relating to patients and their carers, Practice staff andother healthcare workers. They mayalso have access to information relating to the Practice as a businessorganisation. All such information from any source is to be regardedas strictly confidential
* Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the Practice may only be divulged toauthorised persons in accordance with the Practice policies and proceduresrelating to confidentiality and the protection of personal and sensitivedata
Health & Safety:
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:
* Using personal security systems within theworkplace according to Practice guidelines
* Identifying the risks involved in workactivities and undertaking such activities in a way that manages thoserisks
* Making effective use of training to updateknowledge and skills
* Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free fromhazards
Equality and Diversity:
The post-holder will support the equality, diversityand rights of patients, carers and colleagues, to include:
* Actingin a way that recognizes the importance of peoples rights, interpretingthem in a way that is consistent with Practice procedures and policies,and current legislation
* Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behavingin a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implementedby the Practice as part of this employment, such training to include:
* Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork
Quality:
The post-holder will strive to maintain quality within the Practice,and will:
* Alertother team members to issues of quality and risk
* Assessown performance and take accountability for own actions, either directlyor under supervision
* Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
* Workeffectively with individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources
Communication:
The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognizepeoples needs for alternative methods of communication and respondaccordingly
Contribution to the Implementation of Services:
The post-holder will:
* ApplyPractice policies, standards and guidance
* Discusswith other members of the team how the policies, standards and guidelineswill affect own work
* Participatein audit where appropriate
This jobdescription is not intended to be exhaustive but to indicate the main areas ofresponsibility. The post holder may haveto undertake any other business as required and the job description may bechanged after consultation.
Person Specification
Qualifications
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
* NVQII in Customer Care
* CLAIT Qualification
Experience
* Experience of working with the general public
* Experience of reception work
* Experience of working within General Practice
Skills and behaviours
* Excellent communication skills (Written and Oral)
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
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