Showing 35 Technical Sales Engineer Anaerobic Digestion jobs in Nuneaton
Technical Sales Engineer (Anaerobic Digestion)
Technical Applications Engineer (AD Systems / Sales)
£46,000 - £50,000 + Company Car + 36 Days Holiday + Private Medical Insurance + Flexible Hours + Training
Nuneaton - Remote with UK Travel
Are you an engineer with experience in Anaerobic Digestion (AD) systems or process engineering, looking to take the next step in your career? Do you want to join a pioneering clean energy company helping to tran.
Technical Support Lead (Coventry, West Midlands, UK)
Our client is seeking a proactive and experienced Technical Support Lead to manage their customer service and helpdesk operations. This hybrid role, based in Coventry, West Midlands, UK, offers a combination of remote work and essential in-office collaboration. You will lead a team of technical support specialists, ensuring the timely and effective resolution of customer issues related to our client's software and hardware products. Responsibilities include overseeing ticket management, troubleshooting complex technical problems, developing support documentation and knowledge bases, and identifying areas for service improvement. You will also be involved in training support staff, escalating critical issues, and liaising with development and operations teams to provide feedback and drive product enhancements. The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and a deep understanding of IT infrastructure, networking, and common software applications. Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. You should possess strong leadership qualities, excellent communication and interpersonal skills, and the ability to remain calm and professional under pressure. This role requires a customer-centric approach and a commitment to delivering exceptional service.
Remote Technical Support Specialist
Our client is seeking a highly motivated and customer-focused Remote Technical Support Specialist to join their dynamic and fully remote team. In this vital role, you will be the first point of contact for customers experiencing technical difficulties with our client's software products. You will provide efficient and effective troubleshooting, guiding users through solutions via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient and empathetic approach, and a strong aptitude for quickly understanding and resolving technical issues. A solid foundation in IT principles, operating systems, and common software applications is essential. You will be responsible for documenting support interactions, escalating complex issues to higher-level support teams, and contributing to the development of our knowledge base to help others. This role offers the flexibility of remote work, allowing you to contribute to customer satisfaction from your home office.
Key Responsibilities
* Provide first-level technical support to customers via phone, email, and chat.
* Troubleshoot and resolve software and hardware issues for end-users.
* Guide customers through step-by-step solutions to technical problems.
* Identify, document, and track bugs and issues reported by customers.
* Escalate unresolved issues to the appropriate internal teams (e.g., Tier 2 support, development).
* Create and maintain clear, concise documentation for common issues and solutions.
* Assist in the development our customer-facing knowledge base.
* Educate users on product features and best practices.
* Ensure a positive and satisfactory customer support experience.
* Meet or exceed key performance indicators for response and resolution times.
Qualifications
* High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
* 1-3 years of experience in a technical support or helpdesk role.
* Proficiency in supporting Windows and/or macOS operating systems.
* Familiarity with common software applications (e.g., Microsoft Office Suite, web browsers).
* Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
* Excellent listening, verbal, and written communication skills.
* Strong problem-solving abilities and a logical approach to troubleshooting.
* Patience and empathy when dealing with customers.
* Ability to manage time effectively and work independently in a remote setting.
* Experience with ticketing systems (e.g., Zendesk, Jira) is desirable.
Lead Technical Support Engineer (SaaS)
Our client, a rapidly growing SaaS company in Coventry, West Midlands, UK, is seeking a highly skilled and experienced Lead Technical Support Engineer to join their dedicated customer success team. This vital role involves providing advanced technical assistance to clients, troubleshooting complex software issues, and mentoring a team of support specialists. The ideal candidate will possess a deep understanding of software applications, excellent problem-solving skills, and a passion for delivering exceptional customer service. You will be instrumental in ensuring client satisfaction and the smooth operation of our cutting-edge platform.
Key Responsibilities
* Act as the primary point of escalation for complex technical issues reported by clients.
* Provide expert-level technical support via phone, email, and remote access tools.
* Diagnose, troubleshoot, and resolve software bugs, integration issues, and user configuration problems.
* Collaborate closely with the development and QA teams to identify, report, and track software defects.
* Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
* Train and mentor junior technical support engineers, sharing best practices and technical expertise.
* Monitor system performance and proactively identify potential issues.
* Contribute to the continuous improvement of support processes and tools.
* Assist in onboarding new clients and providing in-depth product training.
* Manage client expectations and communicate technical solutions clearly and concisely.
* Identify opportunities for product enhancements based on client feedback and recurring issues.
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
* Minimum of 5 years of experience in a technical support or customer service role, with at least 2 years in a lead or senior capacity.
* Proven expertise in troubleshooting complex software applications, preferably SaaS products.
* Strong understanding of databases, SQL, APIs, and network protocols.
* Excellent analytical and problem-solving skills.
* Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
* Ability to manage multiple priorities and work effectively under pressure.
* Experience in leading and mentoring a technical team is highly desirable.
Technical Support Specialist - IT Helpdesk
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their IT Helpdesk team, based in Coventry, West Midlands, UK. This role is crucial in ensuring seamless IT operations for our organisation by providing timely and effective technical assistance to internal staff. You will be the first point of contact for users experiencing hardware, software, or network issues. Responsibilities include logging, diagnosing, and resolving technical incidents and requests via phone, email, and ticketing systems. You will troubleshoot a range of issues, including operating system problems, application errors, printer malfunctions, and basic network connectivity problems. Escalating complex issues to higher-level support teams when necessary, and documenting solutions knowledge base creation are also key aspects of the role. The ideal candidate will have at least 2 years of experience in a technical support or IT helpdesk environment. A strong understanding of Windows operating systems, Microsoft Office Suite, Active Directory, and common hardware components is required. Excellent problem-solving skills, a methodical approach, and the ability to remain calm under pressure are essential. Superior communication and interpersonal skills are a must, as you will be interacting with users of varying technical expertise. Certifications such as CompTIA A+, Network+, or ITIL Foundation are advantageous. You must be proactive, have a keen attention to detail, and a commitment to providing exceptional customer service. This is a fantastic opportunity to grow your IT career within a supportive team, offering competitive salary, benefits, and opportunities for further training and development.
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