About The Role
The basic salary for this role is £28,250 plus a quarterly bonus of up to £2,000, meaning you can earn up to £36,250 annually.
Main Responsibilities:
1. 40 hours on rota basis, including some evenings and weekends
2. Conduct expert surveys of customer’s kitchens, ensuring accurate measurements for the design process
3. Record all information electronically in-line with GDPR
4. Maintain an exceptional customer journey by providing outstanding service, top-quality surveys, and great communication to customers
5. Support the showroom team to improve planning skills, provide feedback, and reduce errors within the business
6. Ensure high-quality plans by auditing in advance of order/delivery, providing feedback to develop designers’ skills
7. Adhere to policies and procedures related to Health and Safety, as detailed in the Integrated Management System (IMS) Responsibilities document
What Wren offer:
1. Staff discount on purchasing a kitchen after 1 year's continuous employment!
2. Free annual eye tests as well as a contribution to new glasses
3. Great personal development / internal promotion prospects - Fantastic career progression
4. Excellent training scheme
5. High-quality IT equipment/software including our in-house CAD system
6. Business vehicle/fuel card/equipment/uniform provided
7. 25 holiday days (plus bank holidays)
About You
Essential Skills and Knowledge:
1. Full UK manual driving licence
2. Excellent attention to detail and error checking skills
3. Highly organised, able to manage own time and multi-task
4. Excellent communication skills - both written and verbal
5. Be process-driven and analytical while working efficiently
6. Able to provide excellent service and expert knowledge to customers
7. Problem-solver, willing to think outside the box with a positive attitude
8. Strong computer skills - confident in picking up new software
Desired Skills and Knowledge:
1. Previous experience of conducting home measures/surveys
2. Experience using CAD or planner software
3. Knowledge of kitchen installation/legislation
4. Knowledge of plan checking or error checking
5. Previous experience working in the kitchen industry
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