Delegate Experience Lead
Location:Ware, Hertfordshire SG12 9LR Onsite
Job Type:Full Time
Hours:Office-based: Monday to Friday, 8:30am5:00pm
Salary:£24,000.00£28,000.00 (DOE) per annum
About Us:
EDS, is a leading global B2B conference and events company specialising inC-Suite engagement. EDS brings together senior leaders from global corporations to facilitate the exchange of ideas, best practices, and collaborative learning.
Due to continued expansion, we are now seeking aDelegate Experience Leadto join our team. This role is pivotal in ensuring every delegates journey from registration to attendance is seamless, professional, and world-class. Reporting directly to the Head of Marketing & Execution.
Key Responsibilities:
? Review all incoming delegate registrations to confirm alignment with qualification criteria for eachXseriesandXperientialevent.
? Process and assign confirmed delegates inHubSpot, ensuring accurate records and correct linkage to internal stakeholders.
? Manage bookings driven by themarketing team, ensuring timelines, expectations, and handovers are consistently followed.
? Act as theprimary point of contactfor delegates in the lead-up to each eventvia phone and emailto answer questions, confirm attendance, and ensure an exceptional pre-event experience.
? Forecast delegate attendance per event and deliver clear, consistent updates to internal teams to support capacity planning and on-site expectations.
? Ensure all delegate data is accurately managed, reported, and accessible acrossSales, Marketing, and Events teams.
? Support internal teams in delivering seamless experiences, with a strong understanding of how each confirmed delegate fits into the broader event strategy.
Event Locations:UK, Germany, Netherlands, France, Denmark, North America (including Canada)
Personal Specification:
? Experience in acustomer-facing role, with strong verbal and written communication skills.
? Exceptionalattention to detailand the ability to manage multiple moving parts simultaneously.
? Confidence usingCRM systems; HubSpot experience is ideal but not essential.
? A clear, confident communicator whos comfortable speaking withsenior executivesand internal stakeholders alike.
? A strong sense ofaccountabilityand ability to meet deadlines under pressure.
? Asolutions-first mindsetwith a passion for delivering exceptional delegate experiences.
?Flexibility required for certain projects operating in US time zones, depending on event schedules.
What You Can Expect:
? Competitive salary and opportunities to grow within a fast-moving, innovative business.
? A dynamic, team-oriented role where your work directly impacts the success of every event.
? The opportunity to contribute topremium summits and exclusive C-level gatherings.
? Exposure to top-level executives from global technology and cybersecurity firms.
Benefits:
? Company events
? Company pension
? Free parking
? Sick pay
? Opportunities to travel abroad
? Birthday off
? Access to onsite gym
Location:Our office is conveniently located just a few minutes walk from Ware Train Station in Hertfordshire. For those travelling by car, were easily accessible only a few minutes from the A10 and A414.
How to Apply:
If youre ready to embark on a rewarding career in sales and relationship management with some of the worlds most influential leaders, send your CV by clickingApplybelow.
JoinEDSand be part of a dynamic team dedicated to driving C-Suite engagement and fostering professional growth!
JBRP1_UKTJ