Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself. Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies. Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation. The Role We are looking for a talented Senior NOC engineer to join our support team, working in a vibrant shared environment, helping their customers with their day-to-day issues providing a range of support functions that in turn help deliver their highly reputable standard of customer service. Duties & Responsibilities Handling patch management for customer managed devices. Investigating and resolving server-related incidents and requests. Ensuring all tickets via portal, are picked up and resolved within SLA. Raise and perform change requests aligned with Techary’s change process. Provide feedback and recommendations to management on re-occurring issues. Assist with technical projects where required. Continuously improve knowledge and understanding across the various technologies. Collaborate with vendors and third-party providers for issue resolution. Ensuring documentation is created, kept up to date and accurate. Input in to maintenance of RMM tool |(from a server monitoring perspective) used for proactive monitoring. Provide technical support for all types of server related incidents and requests that are assigned to out of hours. Providing input on strategy, capacity planning and project delivery for customers server infrastructure. Although heavily focus on server infra management, you may be required to assist with network type incidents. Work with the in hours team to provide a seamless support experience for all Techary customers. Essential Skills Minimum 5 years’ experience with Server management, Hypervisor (VMware, Hyper-V, Proxmox, HPE VME) OS management, Linux distros (Ubuntu, CentOS, Redhat, Rocky Linux), Windows deployments (2016, 2019, 2022, 2025) support in an equivalent role. Experience with storage systems, SAN, NAS platforms. Experience with server patching host and OS patching. Experience with administrating out of band management interfaces (iLo / iDrac) and Intelligent provisioning / Lifecycle controller. Experience with backup systems, like Veeam. Able to analyse logs and metrics for fault detection, using tools such as Wireshark, vSphere, N-Able N-Central, syslog servers. Understand security principles in server deployments. Understanding of managing hybrid cloud environments. Knowledge of cloud platforms such as Azure, AWS and Google Cloud. Basic understanding of core network protocols such as NTP, DNS, DHCP FHRP (VRRP, HSRP), STP, TCP, UDP, ARP, SNMP, PIM, IGMP. Good understanding and experience of working with exchange market data environments is desired. Certifications VMware Certified Professional Removed certification but Professional in Windows Server Management. CompTIA Linux Microsoft Azure Certifications (AZ 104) or equivalent (nice to have) Benefits At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face. Employee benefits include: 25 days leave per annum Birthday as an additional day's leave Support for Professional Training (Microsoft, Cisco etc) Private Medical Insurance, including gym discounts, dentist and optical cashback schemes Free breakfast, snacks and drinks Lunch provided Friday Job Type: Permanent Equal Opportunities & Diversity Policy Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Techary’s Equal Opportunity Policy are available upon request.