Job Title: Reservations Consultant
Department: Reservations
Inspired and Supported by: Director of Reservations
Salary: £33,188 (including service charge) + commission
Your purpose will be:
To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.
You will be accountable for:
* Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
* Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
* Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
* Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
* Updating reservations ensuring a flawless arrival and departure experience.
* Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
* Paying exceptional attention to detail by not comprising on quality standards.
* Building relationships with both our guests and your fellow colleagues
* Being organised and proactive in managing your tasks.
Qualifications
What you will need to do in this role?
* 1-3 years experience in the Hospitality Industry.
* Outstanding communication skills, both written & verbal.
* A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
* Enthusiastic and positive personality with the ability to build trusting relationships with others.
* Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
* Applicable job related skills as per Accountable Duties.
Additional Information
Whats in it for you?
* Competitive salary, pension, and life assurance
* 3133 days of holiday (including public holidays)
* Cashback for wellbeing/healthcare expenses & Perkbox
* Exclusive discounts:
* Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
* 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
* 20% off at other Gordon Ramsay restaurants and Restaurant 1890
* Free stay at The Savoy after probation
* Colleague restaurant, interfaith prayer room and wellness room
* Laundry services for all colleagues
* Gym access, cycle-to-work scheme and Virgin Active membership discount
* Season ticket loan for commuting
* Employee assistance program
* English classes, optician reimbursements, and local discounts for F&B and retail
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