Product Manager – Digital Customer Experience
Hybrid – 2 days per week in Bournemouth, London or Stockport
Competitive Salary + Bonus + Excellent Benefits
Shape the future of digital health journeys.
Our client is on an ambitious mission to transform digital customer experiences across their portfolio. They're investing heavily in next-generation platforms and need a
Product Manager
to lead the vision for their customer facing journeys — making it easier, faster, and more rewarding for customers to engage.
This is a high-profile, cross-functional role where you'll set product strategy, drive delivery, and make a measurable impact on business performance and customer satisfaction.
What You'll Do
* Define and deliver a bold product strateg, aligned to customer needs and wider business goals.
* Partner with UX, engineering, research, and content teams to design and launch frictionless digital experiences.
* Own the end-to-end journey, continuously optimising through insight, data, and feedback.
* Prioritise ruthlessly, manage a dynamic backlog, and deliver value fast using agile practices.
* Champion the voice of the customer at every stage, ensuring features bring clarity, accessibility, and delight.
* Lead ideation and design workshops, producing clear, impactful user stories and feature maps.
* Keep an eye on competitors and market trends to inform smart, forward-looking decisions.
What You'll Bring
* Deep expertise in
digital e-commerce
and
customer experience design
.
* Proven ability to build strong senior stakeholder relationships and influence at a high level.
* Track record of aligning
product vision
with business goals and customer outcomes.
* Confidence facilitating cross-functional workshops and bringing diverse perspectives together.
* Clear communicator — able to adapt your style to both technical and non-technical audiences.
* Entrepreneurial spirit, problem-solving mindset, and a passion for building journeys that make a real difference.
Why Apply?
Alongside a competitive salary, this role comes with an excellent benefits package, including:
* Performance-related bonus schemes
* Pension up to 12%
(employer match up to 6%)
* Private health insurance
with its own rewards and perks
* Life assurance
worth 4x your salary
* Plus a wide range of lifestyle, wellbeing and professional development benefits
Ready to lead a product journey that touches thousands of lives every day?
Apply now — no need for a polished CV at this stage, just share what you have, and let's start the conversation.