Helpdesk Administrator
Location: Oxford
Start Date: ASAP
We are currently recruiting for a Facilities Helpdesk Administrator to join a busy and fast-paced environment. This is an excellent opportunity for someone who is organised, proactive, and confident handling a variety of administrative and customer service tasks.
Shift Pattern:
4 on / 4 off rotation
Includes both day and night shifts
Working Hours:
Days: 06:00 – 18:30
Nights: 18:00 – 06:30
Pay Rates:
Days: £13.83 per hour
Nights: £15.55 per hour
Overtime (Time and a Half): £20.75 per hour
Key Responsibilities for a Helpdesk Administrator:
Managing incoming calls and emails efficiently
Logging and updating jobs on the helpdesk system
Coordinating with internal teams and external contractors
Ensuring all requests are handled within agreed timeframes
Providing excellent customer service at all times
Requirements for a Helpdesk Administrator:
Previous helpdesk, customer service, or administrative experience preferred
Strong communication and organisational skills
Ability to work both independently and as part of a team
Comfortable working a 4 on / 4 off shift pattern including nights
A valid DBS check is required (or willingness to obtain one)
Training:
Full training will be provided during your first week
If you are reliable, detail-oriented, and looking for a role with immediate start, we’d love to hear from you.
Apply now to be considered