Systems Support Analyst 28k pa | 11-Month Fixed-Term Contract (strong potential for permanent) | Hybrid Working Office near Holywood / Belfast Hybrid: 3 days onsite / 2 days from home Free onsite parking 28k pa An established and growing local business is seeking a Systems Support Analyst to join its Business Systems team on an 11-month fixed-term contract. While initially offered on a fixed-term basis, there is a strong desire to make the role permanent for the right individual. This is an excellent opportunity for a Systems Support Analyst who enjoys problem-solving, working with business applications, and supporting colleagues across a range of operational functions. A traditional IT background is not essential; we're keen to speak with candidates who understand business processes, are comfortable working with data, and can quickly learn new systems. The Role As a Systems Support Analyst, you'll play a key role in supporting and maintaining critical business applications, ensuring users receive excellent support and systems continue to operate effectively. Key Responsibilities Provide first-line systems and application support, investigating and resolving user issues. Administer business systems, including user access, security, and ongoing maintenance. Monitor data quality and integrity, identifying risks and opportunities for improvement. Work closely with internal teams and third-party providers to implement system enhancements and resolve issues. Support interfaces, integrations, batch processes, and EDI activities. Maintain accurate helpdesk records and process documentation. Assist with the creation of user guides and deliver end-user training where required. Support continuous improvement initiatives across business systems and processes. Collaborate with stakeholders across the organisation to resolve operational and system-related challenges. About You We're looking for someone who: Has experience of core business processes such as purchasing, sales, logistics, finance, or similar. Is comfortable analysing and interpreting data. Has strong attention to detail and a methodical approach to problem-solving. Communicates effectively with colleagues at all levels. Is organised, proactive, and eager to learn new systems and technologies. Can work independently while also contributing positively to a wider team. General IT Support background. Desirable Experience Has exposure to SAP or another ERP/business system from a user or super-user perspective. What's on Offer? Salary of 28k pa Hybrid working - 3 days onsite and 2 days working from home Free onsite parking Exposure to a broad range of business systems and operational processes Supportive team environment with opportunities for learning and development An 11-month fixed-term contract with a strong possibility of becoming permanent This opportunity would suit someone looking to build a long-term career in business systems support within a successful and evolving organisation. For further information, apply to share your CV or get in touch with VANRATH for a confidential chat. Skills: SAP Knowledge Data Analysis System Administration ERP Experience Process Understanding Issue Resolution Benefits: Work From Home
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