Job Description
\n Service Delivery Manager\n
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Telent are looking for x2 Service Delivery Manager(s) to join the Network Services Contracts team – x1 Service Delivery Manager designated to Maritime CA / Blue Light contracts, and x1 Service Delivery Manager designated to Enterprise / Government contracts. This Agile / Hybrid working role that involves working from home and travelling to either one of our Telent offices (Chorley, Warwick, or Camberley) at least 1-2 days per month for collaborative working, and attending occasional customer site visits if or when required - Flexibility and a full UK driving license is required.
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At Telent, you’ll be part of something bigger—keeping critical networks connected and protected in a 24/7 world. Join us to help deliver smoother, smarter operations across the nation.
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Service Delivery Manager - What you’ll do:
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1. Manage incident and service escalations, ensuring SLA and KPI adherence
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2. Conduct daily reviews of closed incidents and root cause analysis of SLA failures
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3. Maintain accurate, up-to-date service documentation
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4. Create and deliver customer SLA performance reports
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5. Identify and implement service improvement initiatives with internal teams and clients
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6. Oversee stock levels to meet contract requirements
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7. Support planned maintenance schedules and track delay impacts