Senior Courier
Business Unit: DHL International (UK) Ltd
RCS Grade: N
Location: DHL International (UK) Ltd, Gowerton Road, Brackmills, Northampton, NN4 7BW
Are you an experienced courier who’s ready to take the next step into leadership? Do you enjoy motivating others, driving performance, and making sure customers receive outstanding service every time?
We’re looking for a Senior Courier to lead, support and inspire a loop of couriers within our Service Centre. This is a fantastic opportunity to develop your people management skills while continuing to play a hands‑on role in our day‑to‑day operations.
What you’ll be doing
As a Senior Courier, you’ll take on a supervisory role with responsibility for managing and leading a loop of couriers to ensure all daily delivery and collection activities are completed to DHL standards. Your role will be varied, fast‑paced and highly visible.
Key responsibilities include:
* Leading, motivating and supporting a team of couriers to achieve productivity, GSOP and service KPIs
* Conducting regular one‑to‑ones, performance dialogues and annual appraisals
* Monitoring performance, coaching to address underperformance, and supporting improvement plans where needed
* Covering courier routes during planned and unplanned absences to maintain service levels
* Supporting Operations Managers and covering in their absence when required
* Ensuring compliance with safety, security, customs and road transport regulations
* Maintaining a high‑quality DHL image at all times (uniform, vehicle standards and customer interaction)
* Delivering daily briefs and debriefs and ensuring your team is up to date with communications and processes
What success looks like in this role
* Consistently high customer satisfaction
* Strong team engagement and performance against KPIs
* Safe, compliant operations across all routes in your loop
* Effective management of cost vs service
* A visible leader who acts as a role model for DHL values and behaviours
What we’re looking for
Skills & capabilities:
* Proven ability to lead and motivate others
* Strong communication and decision‑making skills
* Well organised with the ability to prioritise under pressure
* Flexible, adaptable and proactive in a changing operational environment
* High attention to detail with a professional and positive attitude
* Confident using IT systems and operational tools
Experience & qualifications:
* Experience in a courier role (essential)
* Supervisory or people management experience (preferred)
* Full UK driving licence (essential)
What’s in it for you?
* Competitive salary
* Performance‑related bonus opportunities
* Generous holiday entitlement that increases with service
* Company pension with excellent contribution rates
* Life assurance, enhanced maternity pay and generous sick pay
* Wide range of voluntary benefits and discounts (retail, leisure, gym, dental and more)
* Employee assistance and wellbeing programmes, including mental health support
* Excellent training and development opportunities with a strong focus on internal promotion
If you’re passionate about operational excellence, customer service and developing people — and you’re ready to step up — we’d love to hear from you.
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