Position Description:
At CGI, we design digital services that make a meaningful difference to citizens across the UK. As an Interaction Designer, you’ll help shape intuitive, accessible, and user-centred government services that improve how people interact with critical public sector systems. Working within collaborative multidisciplinary teams, you’ll transform user needs and research insights into seamless digital experiences aligned to government standards and accessibility best practice. You’ll have the opportunity to influence service design, contribute innovative ideas, and work on high-profile programmes where your expertise will directly impact service quality, accessibility, and user satisfaction.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your future duties and responsibilities:
In this role, you will design accessible and intuitive digital experiences for UK government services, ensuring solutions meet both user needs and government standards. You’ll work closely with user researchers, developers, product managers, and stakeholders to create seamless user journeys, develop prototypes, and iterate designs based on evidence, testing, and feedback. Your work will contribute directly to the successful delivery of inclusive, user-centred public services.
You’ll play a key role in advocating for design thinking and accessibility across multidisciplinary teams, helping shape services that are efficient, compliant, and easy to use. You’ll take ownership of interaction design activities throughout the agile delivery lifecycle, collaborating openly with colleagues while contributing fresh ideas and continuous improvements to enhance service outcomes.
Key responsibilities:
•Design & Deliver accessible user journeys and interaction flows for government digital services
•Create & Iterate low to high-fidelity prototypes using the GOV.UK prototyping toolkit
•Collaborate & Influence multidisciplinary teams to embed user-centred design principles
•Support & Contribute to user research and usability testing activities
•Ensure & Maintain compliance with GOV.UK Design System, Service Standards, and WCAG 2.2AA
•Present & Defend design decisions to internal stakeholders and cross-government assessments
•Analyse & Improve services using user feedback, data insights, and continuous improvement approaches
•Champion & Advocate accessibility, empathy, and inclusive design practices
Required qualifications to be successful in this role:
To succeed in this role, you should have strong experience designing digital services within a government or highly regulated environment, alongside a deep understanding of GOV.UK standards and accessibility requirements. You’ll be confident creating prototypes, designing user journeys, and collaborating within agile multidisciplinary teams. Strong communication and stakeholder engagement skills are essential, with the ability to clearly articulate design decisions and advocate for user-centred approaches.
Essential qualifications and experience:
•Proven experience as an Interaction Designer within government or public sector digital services
•Strong knowledge of the GOV.UK Design System, Service Manual, and Design Principles
•Experience creating prototypes using the GOV.UK prototyping toolkit
•Understanding of WCAG 2.2AA accessibility standards and inclusive design practices
•Experience designing intuitive user journeys and interaction flows
•Ability to collaborate effectively within agile multidisciplinary teams
•Strong communication and stakeholder management skills
•Experience contributing to usability testing and user-centred design activities
•Ability to use data and feedback to iterate and improve digital services
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Skills:
1. Client management
2. Communication
3. Government
4. Presentation skills
5. Problem Solving
6. User interface design
7. Agile
8. Negotiation
9. Workshop Facilitation