Contek Recruitment Solutions are collaborating with our client who are a leading HGV Vehicle manufacturer, the role involves working in their automotive parts department that specialises in providing high-quality, genuine OE parts to their client base. Offering a competitive salary between 37,000.00 - 40,000.00 per annum, dependent on experience, and a supportive work environment with a focus on professional growth and development.
Why This Role Stands Out:
- Competitive salary with potential for growth based on performance.
- Work-life balance with a structured 40-hour work week, including early finish on Fridays.
- Opportunity to be the go-to specialist for technical parts advice.
- Collaborative environment working closely with engineering and technical teams.
- Play a pivotal role in driving parts accuracy and customer satisfaction.
Key Responsibilities:
- Handle customer enquiries via phone and email with confidence and expertise.
- Identify and supply the correct parts first time, every time.
- Prepare quotes and promote genuine OE parts.
- Act as the first point of contact for complex and escalated parts queries.
- Manage parts data, vehicle BOMs, and engineering changes within electronic parts catalogues.
Skills, Experience, and Education:
- Communication: Confident communicator with a professional telephone manner and the ability to handle complex queries effectively.
- Knowledge/Expertise: Strong automotive parts knowledge with hands-on aftermarket experience and the ability to interpret parts data and engineering changes.
- Innovation: Technically minded, capable of identifying part failure trends and producing technical parts bulletins.
- Business Impact: Proven ability to deliver excellent customer service in a fast-paced environment, contributing to overall customer satisfaction and business success.
Accountabilities:
- Ensure timely and accurate completion of tasks related to parts identification and supply.
- Provide leadership in resolving complex parts queries and improving parts accuracy.
Call to Action: Ready to take your expertise in automotive parts to the next level? Join a dynamic team where your skills will make a significant impact. Apply today.