As a Brand Specialist in Harrods for Comme Des Garcons in our Menswear Department, you will be providing a holistic shopping experience that is as unique as it is memorable. You will drive trade through building a loyal client base, arranging and hosting training sessions for the wider team, and delivering exceptional service standards. Your product awareness and passion to nurture the brand, while maintaining a high level of brand representation, will drive you in seeing the brand succeed. You will do this by having great product knowledge, maintaining standards in front and back of house, working closely with internal and external stakeholders and sending weekly trade reports.
You will be the key point of contact with brand representatives externally, compiling detailed weekly reports and building a trusted relationship. This is a full time position, 37.5 hours a week, working any 5 days spread across the 7 on a rota basis.
About The Role
As a Brand Specialist, you’ll be a key presence on the shop floor, helping to bring the brand to life for our customers. You'll provide product information, support with day-to-day operations, and help maintain a seamless and inspiring customer experience.
Reporting into the Retail Manager, you’ll work alongside your team to deliver commercial success and outstanding service.
Key responsibilities include:
* Acting as a positive ambassador for both your brand and Harrods.
* Sharing product knowledge and offering personalised recommendations.
* Supporting a welcoming and memorable client experience.
* Ensuring stock is replenished and displays meet brand standards.
* Working collaboratively with your team and supporting wider retail operations.
This is a full-time, on-site role working 5 out of 7 days per week.
About You
You’ll be passionate about delivering excellent service and excited to learn more about luxury retail and brand performance. Whether you have experience in retail or are just starting out, you’ll bring enthusiasm, curiosity, and a willingness to grow.
You will
* Bring a positive attitude and enjoy working with people.
* Be proactive and eager to learn new things.
* Adapt quickly in a fast-moving retail environment.
* Take pride in your work and have strong attention to detail.
* Thrive in a team environment and enjoy collaborating with others.
About Us
Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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