Main area Administration Grade Band 3 Contract 6 months (Fixed term/secondment for 6 months due to service delivery review) Hours Full time - 37.5 hours per week Job ref 110-AC124-0426
Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Royal Glamorgan Hospital Town Llantrisant, Pontyclun Salary £26,300 - £27,890 per annum Salary period Yearly Closing 04/05/2026 23:59
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
The Agenda for Change Pay Award for 2026/27 is effective from 1 st April 2026.
Exciting opportunity to join our Trauma orthopaedic team offerring administrative support to the co-ordination of trauma services.
We are a busy trauma unit consisting of 2 trauma wards and an increased number of ambulatory trauma patients requiring surgery which is the driving force in this new post at Royal Glamorgan Hospital.
Trauma services within CTMUHB continue to evolve and develop developing pathways and protocols to enhance and improve the experience and outcomes for patients within our trust.
We are seeking an enthusiastic, motivated individual who has a keen interest in trauma and orthopaedics with excellent communication and interpersonal skills to facilitate and assist in the co-ordination of trauma admissions and surgical interventions.
Main duties of the job
* Maintain and manage a robust database of outstanding trauma cases
Request, receive and dispatch case notes, complying with medical records policy, in a timely manner with all contents filed appropriately and processed via WPAS tracking system.
* Involvement in audit and service improvements utilising database on SharePoint
* To undertake clerical and administrator duties, assist with general office duties including receiving, sending and sorting mail, photocopying, printing and distribution as necessary.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
* We listen, learn, and improve
* We treat everyone with respect
* We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
Responsible for supporting the co-ordination and management of trauma services. To provide support to the trauma team and liaise with medical staff, theatre staff, ward staff, patients and relatives as necessary. To support with data collection, requesting notes, providing documentation available and maintaining pathways.
Person specification
Knowledge
* Knowledge of secretarial or administrator procedures
* Knowledge of WPAS, administration procedures and case note tracking
* Knowledge of waiting times, targets and service delivery
Experience
* Previous administrative experience
* Basic understanding of medical terminology
Aptitude and Abilities
* Excellent communication skills when dealing with patients, relatives and colleagues
* Welsh language speaking/listening skills at Level 3 or above
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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