Overview
Senior Service Engineer - Security Systems
Contract: Permanent, Full-time (40 hours per week)
Salary: Up to £45k Basic DOE
A well-established fire and security company is seeking an experienced Senior Service Engineer to join their growing team. This role will involve servicing, maintaining, and supporting a range of security systems across commercial and high-security sites, including CCTV, Access Control, and Intruder Alarm systems. The ideal candidate will have a proven track record in service and maintenance, strong technical knowledge, and excellent customer service skills.
Key Responsibilities
* Carry out routine maintenance, testing, and troubleshooting of security systems, ensuring all work meets the highest technical and safety standards.
* Attend reactive callouts and perform planned preventive maintenance in line with contractual obligations.
* Provide on-site technical support and clear communication with clients, offering effective solutions to system faults.
* Maintain detailed service records and reports to ensure compliance and consistency.
* Work closely with service administration and engineering teams to deliver a seamless customer experience.
* Participate in the company's on-call rota to provide emergency support when required.
* Mentor and support junior engineers as the team continues to expand.
Skills and Experience Required
* Strong diagnostic and problem-solving skills with a proactive approach.
* Solid understanding of relevant industry standards (e.g. BS EN 50131, PD6662, NCP 104, NCP 109).
* Proven background in maintaining and repairing CCTV, Access Control, and Intruder Alarm systems.
* Experience with enterprise-level systems such as LenelS2, Gallagher, or C-Cure is highly desirable.
* Familiarity with IP-based systems, networking, and associated software applications.
* Excellent communication and customer service abilities.
* Ability to work independently while managing time and priorities effectively.
* Relevant industry or manufacturer training is advantageous (NVQ, City & Guilds, BTEC, 18th Edition).
Additional Requirements
* Full, clean UK driving licence.
* Right to work in the UK.
* Willingness to work occasional overnight stays and participate in the call-out rota.
* Must pass BS7858 Security Screening and an Enhanced DBS check (SC clearance is beneficial).
What’s on Offer
* 26 days Holiday + BH (34 days total)
* Private Healthcare after successful probation
* Pension Scheme
* Laptop, phone and tools provided
* Option of Van or Car
This is an excellent opportunity for a driven engineer looking to step up into a senior role within a respected and expanding fire and security company.
If interested and have relevant skills, please apply today
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