At Ensono, our purpose is to be a relentless ally, disrupting the status quo and enabling our clients to Do Great Things. As a trusted technology adviser and managed services provider, we help clients navigate continuous change and embrace innovation.
We deliver world-class transformational services across hybrid cloud, infrastructure, mainframe, data, IdAM, and cloud-native solutions, simplifying complex business challenges and creating new pathways to success. Headquartered in the USA and backed by private equity, Ensono has a strong track record in the UK and Europe, with growth plans built on trusted partnerships and deep industry expertise.
Key responsibilities:
Availability & Incident Management
1. Provide timely resolution of hardware and software issues on information systems
2. Maintain system operations in accordance with regulatory requirements, with focus on confidentiality and security
3. Troubleshoot and resolve day-to-day Windows and Mac computer operations, including print, scanning, authentication (AD and Okta), Intune, SCCM, JAMF, and patching
Capacity, Configuration & Architecture Management
4. Develop understanding of Ensono’s desktop, laptop, tablet, and operating system environments
5. Manage profile version control, application version control, license management, and peripherals
6. Document and ensure deployed systems meet all hardware and software standards and configurations
7. Contribute to system lifecycle recommendations and funding requests
8. Work with End User Experience Team and Operations to maintain end-user computing hardware SLAs
Conference Room & Video Conference Support
9. Provide service and support for conference room A/V equipment, including projectors and video conferencing systems
10. Set up and support video and presentation equipment for company presentations, forums, and townhall meetings
Telephony & Network Support
11. Deliver Level 1 & 2 support for phones and network
12. Manage support from switch port to desk, including physical phone hardware
Priority Management
13. Manage multiple assignments simultaneously, balancing resources, priorities, deadlines, and time
14. Collaborate across multiple disciplines and groups
15. Work independently when required
Change & Release Management
16. Apply IT production and change management best practices across all Information Systems areas
17. Proactively communicate changes to all affected parties within the IT department
18. Follow and document strict testing and deployment methodologies
19. Assist with image testing, distribution verification, and testing of technical components that impact desktop environments
Disaster Recovery & Business Continuation
20. Follow processes and maintain appropriate system operations environments
21. Observe and evaluate modern technologies and methodologies
22. Develop and maintain testing plans and documentation
QUALIFICATIONS
Required Skills & Experience
23. Specialization in Microsoft Windows and Apple macOS systems, related software, and peripherals
24. Ability to troubleshoot high-priority issues and interface with users at all levels, including C-level executives, VPs, directors, and global associates
25. Strong analytical ability to solve increasingly complex technical and administrative problems
26. Hands-on experience with desktops, laptops, tablets, mobile phones, and peripherals
27. Proficiency in software installation and Level 1/2 support
28. Excellent documentation and business communication skills
29. Ability to translate technical problems and solutions into clear business language
30. Calm, professional demeanor in all situations
31. Capability to work independently and as part of a team
32. Ability to collaborate with technical and facilities teams
33. Must be available to work on-site at our London office 2-3 days per week
Problem Resolution
34. Resolve problems entirely by completing work or coordinating all necessary resources for ultimate resolution and problem management continuity
Education
35. English & Math’s – Level 4/Grade C GCSE
Technical Knowledge
36. Desktop systems administration
37. Windows OS and Apple macOS
38. System Center, Intune, Azure
39. Antivirus and encryption solutions
40. Printers, scanners, and peripherals
41. Microsoft 365 applications (Word, Excel, Outlook)
42. Microsoft Teams (highly desired)
What we can offer you:
We are a people-first business, which means people are at the heart of everything we do here. We offer our associates a safe environment where learning, knowledge sharing, and open communication is encouraged. Whether at one of the internal events, such as socials, competency meet-ups, hackathons or as part of one or more of our global Community Groups, such as Beautiful Brains (for the neurodiverse and curious), HERO (helping to education regarding orientation), E-Vets (Ensono veteran community) and many more we have strived to build a business where everyone feels welcomed, included, and valued
JR013458
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