Sales Office Administrator Location: Ryders Green, West Bromwich B700AN Salary: Competitive Hours: 35 hours per week, Monday - Friday. Contract: Full time, permanent. About us Tennants Distribution Ltd is a leading independent distributor of chemicals based in the UK. We are a subsidiary company of Tennants Consolidated Ltd and our origins go back to the late 1700's when the company was founded in Glasgow, Scotland. Today we are distributors for some of the world's major chemical companies stocking over 2500 products in various packaging sizes and in many cases, we are able to offer product in intermediate bulk containers (IBC's) and bulk road tanker quantities We are currently looking for a Sales Office Administrator to join our West Bromwich depot. You will be professional and safety conscious in your outlook, with a helpful and productive attitude. The successful candidate would be the direct point of contact for our customers ensuring all requirements and orders are fulfilled in accordance with our Quality system. General Duties • Inputting customer orders received via telephone and email • Responsible for dealing with customer queries and complaints • Following up sales enquiries using appropriate methods • Communicate, liaise and negotiate effectively with customers • Produce Certificates of Analysis / Certificates of Conformity and exchange notes when required • Receive and direct all incoming calls • Complete a range of required paperwork and filing • Potentially take part in regular stock takes • Provide support to sales representatives • Supporting the sales department with other administrative tasks Ideal Candidate: • Previous sales/Office administration experience within a similar environment • The ability to work as part of a team • Self-motivated and capable of managing your time effectively • The ability to multitask and prioritise ensuring all administration is kept up to date • A good level of IT literacy with working knowledge of Microsoft Excel • A good communicator with an excellent telephone manner If you feel you have the skills and experience to be successful in this role then apply today