Base pay range
£37,500.00 per annum, working 35 hours per week.
Location: Head Office, Islington, London.
Benefits
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24‑7 confidential support
* Online wellbeing resources
* A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
Responsibilities
* Act as the first point of contact and work as part of a team to maintain key business systems.
* Deliver application support requests using a triage approach, escalating more complex issues to second‑line specialists.
* Provide routine application support, advice, and system administration for key business systems.
* Maintain relationships with key internal and external stakeholders.
Qualifications
* Hands‑on knowledge of and involvement in system administration for various systems, including at least one Housing Management System (e.g., Civica Cx).
* Previous history of supporting multiple business systems.
* Self‑starter with good initiative.
* Well organised, methodical.
* Good problem‑solving / analytical skills.
* Experienced in issue resolution.
* Excellent attention to detail.
* Success orientated.
* Experience working in an aligned sector to Look Ahead or an NFP.
* CRM workflow solutions experience.
* Experience of software testing, including test script creation and UAT management.
Contract
This is a 12‑month fixed‑term contract, with a potential 6‑month extension.
About Us
Look Ahead is a leading, not‑for‑profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities.
We deliver over 100 services, supporting thousands of customers each year. Our mission is to co‑design and deliver services that offer innovative social care solutions and support people to thrive.
Our core values are Excellence and Innovation, Caring and Compassionate, Inclusive and Trusted, and Partnership and One‑Team.
Seniority level
Entry level
Employment type
Contract
Job function
Administrative and Information Technology
Industries
Technology, Information and Internet
Legal & EEO
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
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