Role Summary: * To support the development of the Customer Service Advisors including coaching and on the job assistance of the team. * To ensure that key performance indicators, operational processes and recognised customer service excellence is being adhered to whilst providing specific support to team members. * The Senior Customer Service Advisor should be a ‘recognised expert’ for the delivery of a customer centric service to our customers. Location: Monson House, Tunbridge Wells Salary: £30,970 Hours of work: 35 Contract: Permanent For more information and to apply, please click 'Apply Now