IT Infrastructure Support Analyst
Up to £47,000 | 12-Month Fixed Term Contract | 3 Days Onsite
We're supporting our client in the search for an experienced IT Infrastructure Support Analyst to join their Business Change and Infrastructure team on a 12-month fixed term basis.
This is an exciting opportunity to play a key role in a major IT transformation project, providing technical expertise and hands-on support across infrastructure, Servers, and cloud environments. You'll work closely with external service providers and international technical teams, ensuring smooth delivery and operational excellence.
Key Responsibilities:
* Provide technical support and coordination across infrastructure and project tasks.
* Manage and troubleshoot issues related to Active Directory, Windows Server, and telephony systems (including call recording).
* Collaborate with managed service providers and overseas IT teams to align infrastructure standards.
* Ensure compliance with IT policies, procedures, and security requirements.
* Take ownership of incidents and proactively drive continuous service improvement.
What We're Looking For:
1. Strong infrastructure and end-user support background.
2. Proven experience with incident and problem management.
3. ITIL V3 Foundation qualification (or equivalent).
4. Excellent communication, organisational, and tro...