Summary
Business-to-Business (B2B) sales is an exciting area at Experian, which provides data quality software to a range of clients. Our products help organisations improve their data so they can serve their customers better.
Wage
£27,200 a year
Competitive starting salary plus company benefits
Training course
Business to business sales professional (integrated degree) (level 6)
Hours
Monday to Friday, 9am-5:30pm.
37 hours 30 minutes a week
Start date
Tuesday 1 September 2026
Duration
3 years
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You'll join our Customer Success team, who make sure our clients are happy, supported, and get value from working with us. The team focuses on retaining our existing client base and finding ways to capitalise on opportunities to grow these relationships by identifying new business opportunities. In simple terms, they build strong connections, give great service, and help clients love working with Experian.
Day-to-day, as a Customer Success Apprentice, you will:
* Work towards your retention and renewal targets, making sure clients are happy and stay on track with their contracts.
* Build and maintain strong relationships with customers through regular phone and email contact, understanding their goals and challenges.
* Explain the value of our products clearly, helping customers understand how Experian’s Data Validation solutions support their needs.
* Spot opportunities to upsell or cross-sell, using conversations with customers to identify where they might benefit from additional products or features.
* Use Salesforce CRM daily to stay organised, manage your accounts, and keep accurate forecasts for the next three months.
* Identify and manage potential renewal risks early, supporting customers who may need extra help and working to resolve any issues.
* Collaborate with a wide range of colleagues across the business to deliver a great customer experience and support overall growth.
* Share customer feedback internally, acting as the “voice of the customer” to help us continue improving our service.
Where you'll work
80 Victoria Street
London
SW1E 5JL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MIDDLESEX UNIVERSITY
Training course
Business to business sales professional (integrated degree) (level 6)
What you'll learn
Course contents
* Working with others: Influential, able to conduct stakeholder analysis and develop strong relationships at all levels, internally and externally, to build trust. Interacts professionally and ethically maintaining a positive and flexible attitude. Demonstrates emotional intelligence.
* Consultative Selling: Works with customers to identify new business and market challenges, utilising insights and good questioning and listening techniques. Identifies strategic & innovative solutions integrating products and excellent service solutions, to meet customer needs.
* Pitching: Leads a confident, clear and compelling sales pitch in front of a customer, which builds rapport, establishes credibility and delivers commercial benefit. Handles questions, objections and demonstrates the value of the proposal in a clear, quantifiable way.
* Negotiation and Closing: Applies the principles of negotiation, develops strategies and tactics to a mutually agreeable outcome, ensuring both customer and supplier leave committed to the outcome.
* Psychology of Sales: Critically reflects on the different psychological needs of customers and other key stakeholders in the buying/selling process. Takes into account strategic and organisational context when adapting their sales approaches, by using the psychological models pertinent to developing positive and ethical buyer and seller relationships.
* Leveraging Digital Business: Adopts different approaches to social selling & digital technologies which aid the sales process. Develops a digital selling strategy that leverages social selling to support lead generation, nurturing and customer engagement. Develops digital networks and drives insight-led engagements. Measures results and return on investment.
Training schedule
Alongside your role, you'll complete a Business-to-Business Sales Degree Apprenticeship with one of our partner universities, which takes 3 years and is delivered through blended learning. You will bring what you learn in the classroom straight into your role!
More training information
You'll get amazing support from the wider sales and support teams, helping you build your network, grow your confidence, and understand how our business works.
If you're organised, motivated by goals, and enjoy building strong relationships, this apprenticeship could be the perfect fit. You'll make a real impact on business success from day one.
Requirements
Essential qualifications
GCSE in:
* English (grade 4 or above)
* Maths (grade 4 or above)
A Level in:
Any (grade At least 96 UCAS points)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working